Title - Head of Network OperationsLocation - Hybrid/WakefieldBudget - up to £80k basic salary plus bonus and benefitsIngenio is delighted to be working exclusively with one of the UK's leading Cloud Services business, who are PE backed, £320m revenue in FY23 and employ 1200 people across UK, Europe & APAC.They are hiring for a Head of Network Operations - primary responsibility of this role is people management and shift management.Responsibilities:Develop and implement strategies for network operation, maintenance, and expansion to ensure high availability and reliability of the charging network.Being responsible for managing the network operations team (50 people)Lead the network operations team, fostering a culture of excellence, collaboration, and continuous improvement (work very closely with the connectivity team (provision of WAN/LAN/MPLS/circuits/SIP etc)Oversee the monitoring of the network to identify and resolve issues proactively, minimising downtime and ensuring a seamless charging experience for users.Coordinate with internal teams and external partners to enhance network capabilities, including software updates, hardware upgrades, and new installations.Manage incident response protocols, ensuring swift and effective resolution of any network disruptions or customer issues.Drive the adoption of best practices in network management, security, and compliance.Analyse network performance data to identify trends, anticipate future needs, and inform strategic decisions.Manage the financial budget to meet corporate targets while delivering value added service that is focused on customer expectations.Mandatory requirements:1) At least 5 years experience in a management role.2) Managed a network operations team before.3) Hiring, managing and mentoring a big Team of approximately 50 people.If this sounds like you, I want to hear from you.Click apply or contact me directly alice@ingenio-global.com