About the role
We are looking for a Flagship Store & Experience Manager to lead our first Pineapple Island store in Bournemouth. This is a hands‑on role for someone who wants to help shape something from the beginning. You will lead the day‑to‑day running of the store, create a warm and considered customer experience, support sales, and help grow the team as the store develops.
The store is designed to feel more personal than a typical shop, offering customers a place to browse, make jewellery, have a drink, attend an event or find a piece they will wear for years.
What you’ll be doing
You will look after the day‑to‑day running of the store, ensuring the space feels welcoming, organised and easy to shop.
* Lead the shop floor and set the tone for the customer experience
* Open and close the store confidently
* Manage stock, deliveries, displays and replenishment
* Keep the store clean, considered and on brand
* Support sales targets, workshop bookings and store performance
* Help customers choose jewellery in a natural, never‑pushy way
* Share the story behind our products, materials and makers
* Handle customer questions, feedback and any issues with care
* Recruit, train and support the team as the store grows
* Work closely with head office on launches, events and local marketing
* Share ideas for how the store can grow and improve
Workshops, permanent jewellery and drinks
The store will include jewellery‑making workshops, permanent jewellery and a simple café‑style drinks offer. You will host workshops and deliver our permanent jewellery service after full training. Permanent jewellery is a bracelet or necklace welded closed on the wrist or neck, with no traditional clasp, so the piece can be worn indefinitely. You will also support the simple drinks offer, including coffee, matcha and loose‑leaf tea.
Full training will be given for permanent jewellery, workshops and drinks.
About you
You may already be a Store Manager, Experience Manager or a strong Assistant Manager ready for a bigger role. What matters most is that you are confident with people, calm when the floor is busy, commercially aware, and happy to take ownership of a space as it grows.
You will probably be someone who:
* Enjoys creating a warm, personal customer experience
* Has led or supported a small team before
* Is comfortable taking ownership of making day‑to‑day decisions
* Stays organised when there are lots of moving parts
* Notices the details that make a shop feel good
* Understands that sales matter, but wants the experience to feel genuine rather than pushy
* Is practical, reliable and happy to get hands‑on
* Cares about handmade products, craft, design or independent brands
* Likes the idea of building something from the beginning
Experience in jewellery, lifestyle retail, fashion, workshops or events would be a bonus, but is not essential. Full training will be given where needed.
What we offer
* £34,000 to £39,000 per year, depending on experience
* Full‑time, permanent role, 40 hours per week
* Weekend working as part of a fair rota
* 21 days annual leave plus bank holidays
* Days in lieu where bank holiday working is required
* Annual leave increases with length of service (one extra day per year of service, up to a maximum of 5 days)
* Workplace pension through NEST
* Staff discount on all Pineapple Island collections
* The chance to help shape Pineapple Island’s first flagship store from the beginning
Right to work
You will need the right to work in the UK.
Adjustments
If you need any adjustments to the application or interview process, please let us know and we will do what we can to support you.
Equal opportunities
Pineapple Island is an equal opportunities employer. We welcome applications from everyone and are committed to building an inclusive team.
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