WE'RE HIRING – SALON MANAGER / OPERATIONS MANAGER
Key Holder
Hours: Tuesday–Saturday | 9:30am–5:30pm
Saturdays off on rotation
4 weeks paid holiday
ROLE OVERVIEW
This is a leadership role overseeing the day-to-day running of the salon and supporting the growth of both the salon and hair brand. You'll be the main point of coordination between the self-employed team, management, and external partners — ensuring standards, systems, and vibes stay ICONIC.
SALON OPERATIONS (OVERSIGHT)
* Overseeing daily salon operations and liaising with the self-employed team
* Managing salon communications (phone, texts, enquiries)
* Ensuring client experience standards are upheld across the team
* Maintaining overall salon atmosphere, flow, and client journey
* Overseeing cleaning standards and presentation of the space
* Ensuring the salon is consistently stocked, organised, and client-ready
* Managing WhatsApp groups and supporting resolution of day-to-day issues
* Spotting potential problems early and planning ahead to prevent them
TEAM & CULTURE MANAGEMENT
* Overseeing holiday planning and rota coordination
* Managing absences and arranging cover where required
* Coordinating birthdays, team nights out and meetings
* Supporting team development and salon performance
* Driving positive culture and team morale
* Planning seasonal moments and salon events
* Supporting growth of the team and structure of operations
ADMIN, COMPLIANCE & SYSTEMS
* Overseeing fire and electric testing schedules (weekly / monthly)
* Managing admin systems and operational organisation
* Reporting breakages and maintenance issues
* Liaising with centre management
* Overseeing salon shop operations
* Coordinating re-packaging when required
STOCK & BRAND OPERATIONS
* Overseeing Iconic Mane stock levels (backwash, beads, tapes etc)
* Managing weekly stock takes
* Overseeing postage for the hair brand
* Ensuring salon + brand inventory is maintained at all times
* Identifying money-saving opportunities wherever possible
GROWTH, MARKETING & FUTURE PLANNING
* Supporting local promotion (Facebook groups, community outreach etc)
* Assisting with salon growth strategy and operational development
* Gathering feedback for social media content ideas
* Liaising with events team for training sessions
* Supporting future planning, forecasting and business development
Confident leader with strong organisational skills
Proactive, forward-thinking and solution focused
Comfortable managing people, systems and operations
Passionate about growing a salon and brand
Happy working hands-on while leading from the front
Job Type: Full-time
Pay: From £2,035.00 per month
Benefits:
* Casual dress
* Company events
* Free parking
* On-site parking
Work Location: In person