Job Title: Senior Email Engineer
Location: London (Hybrid) 2 days a week
Department: Workplace Engineering / IT Infrastructure
Total Package: £115,000 - £145,000
About the Role
The Senior Email Engineer will be responsible for leading the design, operation, and optimization of enterprise-level Microsoft Exchange systems across on-premises and cloud environments. This hands-on leadership role involves managing a small but skilled team, ensuring automation, compliance, and security standards are met, while continuously enhancing the reliability and performance of email infrastructure.
The role also plays a key part in developing long-term strategies, integrating with broader workplace technologies, and collaborating with cross-functional teams to ensure robust and secure communication systems across the organization.
Key Responsibilities
Leadership & Team Management
* Lead, mentor, and support a junior engineer, fostering collaboration and continuous learning.
Technical Ownership
* Oversee operations, maintenance, and upgrades of Microsoft Exchange Server, Exchange Online, and related email systems.
* Ensure smooth integration with collaboration and business applications.
* Define, implement, and enforce policies, standards, and best practices for email usage and compliance.
System Optimization & Upgrades
* Drive performance optimization, consolidation, and lifecycle management of email platforms.
* Implement system updates, patches, and new feature rollouts.
Security & Compliance
* Manage and maintain security controls using tools such as Microsoft Defender for Office 365 (ATP), Purview, Enterprise Vault, and Mail Flow rules.
* Conduct risk assessments and enforce compliance with internal and regulatory policies.
Continuity & Disaster Recovery
* Design and maintain disaster recovery, backup, and business continuity strategies for email services.
Collaboration & Stakeholder Engagement
* Work closely with business and IT stakeholders to ensure the email infrastructure supports organizational goals.
* Collaborate with teams across Security, Network, and Application domains to align on infrastructure strategy.
Documentation & Reporting
* Maintain technical documentation and operational runbooks.
* Monitor and report on system performance, KPIs, and service improvements.
What You’ll Bring
* Deep technical expertise in Microsoft Exchange Server, Exchange Online, and PostFix email technologies.
* Strong understanding of email security, compliance, and backup tools (e.g. Purview, Enterprise Vault, Commvault, Defender for Office 365).
* Familiarity with the Microsoft Modern Workplace ecosystem (Entra, Intune, Teams, Enterprise Apps, Licensing).
* Experience with automation and DevOps tools such as PowerShell, Azure DevOps, Azure Automation, Terraform, Ansible, ServiceNow, and Dell One Identity.
* Proven ability to develop and execute strategies for email system management.
* Strong risk management and problem-solving skills.
* Excellent communication and leadership skills with a focus on stakeholder management.
* Relevant certifications such as Microsoft Certified: Exchange Administrator Associate or Microsoft 365 Certified: Messaging Administrator Associate are highly desirable.
What’s Offered
* Competitive salary and annual performance bonus.
* Comprehensive benefits including pension, medical, dental, and life insurance.
* 25 days annual leave plus bank holidays and volunteering days.
* Flexible working options (hybrid).
* Professional growth and certification support.