Systems Improvement Officer - Housing
York, UK
Hybrid
Up to £33,000/- pa
Our client is a well-established housing association dedicated to delivering affordable homes, vibrant communities, and excellent tenant services. They are seeking a Systems Improvement Officer to support their Civica Cx Housing, Repairs & Compliance systems, ensuring smooth operation and maximum business value.
Key Responsibilities:
* Support and maintain Civica Cx Housing, Repairs & Compliance systems.
* Implement system changes, configuration updates, and quick wins for continuous improvement.
* Act as first point of contact for user issues, escalating where required.
* Liaise with Civica support and internal stakeholders to resolve system issues.
* Produce system documentation, maintain configuration (lookups, letters, etc.), and support testing/upgrades.
Requirement:
* Hands-on experience building and configuring Civica systems.
* Understanding of housing, repairs, and compliance business processes.
* Knowledge of housing regulations and standards.
* Strong stakeholder engagement and communication skills.
* Experience with SAVA or Assure systems desirable.
If you're passionate about driving system improvements and want to make a difference in the housing sector, we'd love to hear from you. Apply now!
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