Job Description:
Credit Control Team Leader
Cromwell HSK, London (W8 5ED)
Permanent
From £47,700+ fantastic benefits
Hybrid Work Available (Up to 2-3 days in office)
37.5 hours per week
Our purpose at Bupa is to help people live longer, healthier, happier lives, and the 84,000 people we employ are at the heart of making this a reality. It requires focus and dedication –and as a global leader in healthcare we rely on a wide range of skills to help us achieve our ambitions.
This role supports the Health Services business unit (Bupa UK) and will form part of the Cromwell Hospital Billing & Credit Control team which sits within the Bupa UK Commercial &Finance team. The role reports to the Billing & Credit Control Manager.
The role provides clear strategic direction, focus and prioritisation to the credit control team to ensure that collection efforts are targeted to maximise cashflow and minimise aged receivables. The postholder will act as the link between operational credit control activity and senior finance leadership, translating data and performance insight into clear actions for the team.
How you’ll help us make health happen:
1. Provide strategic direction and focus to a team of 3 credit controllers; the role holder is responsible for the recovery of approx. £30m of receivables across a variety of payors including international customers, Insurers and NHS.
2. Responsible for the overseeing the Company, Insurance and NHS portfolios to
ensure the aged debt profile is being managed and the escalation of doubtful debts to the Billing & Credit Control Manager. Ensuring team are liaising with customers to ensure targets are met and review credit worthiness of new and existing customers.
3. Responsible for own portfolio of accounts and achieving individual and team
collections as targeted.
4. Manage and monitor the relationship with the debt collection agency and approve payment of invoices submitted.
5. Managing team workload and priorities. Operational one to ones with direct reports, PPM’s, developing and coaching and setting targets/KPI’s for the team.
6. Ensure all account queries, complaints and incidents (Datix) are handled in a timely manner.
7. Documenting processes and Identifying improvement opportunities. Implementation of revised approved processes to support compliance with financial governance and best practice requirements.
8. Discussion with patients regarding their account and other general queries. And resolving queries raised by patients and doctors including liaising with other departments as necessary.
9. Reviewing accounts and preparing details to be passed to collection agencies and solicitors as necessary after discussion with the Billing and Credit Control Manager.
10. Prepare accounts for write-off due to debt or courtesy discounts together with
preparing schedules of all debts of over £15K to the Billing and Credit Control
Manager monthly.
.
Key Skills needed for these roles:
11. Experience with patient billing systems; Compucare and Report Generator experience desirable.
12. Proficient in Excel, Word, and Outlook. Intermediate Excel skills desirable including XLOOKUPs, pivot tables, and SUMIFS with the ability to investigate data and provide clear insights to team and senior stakeholders.
13. Demonstrable experience in process improvement, control implementation, and
stakeholder reporting.
14. Confident in challenging existing processes and understanding complex systems.
15. Strong influencing and collaboration skills, able to secure stakeholder buy-in.
16. Flexible approach, adapting quickly to changing workloads and priorities. Proven ability to work to tight deadlines and manage competing priorities.
17. Excellent written and verbal communication skills, adaptable to different audiences.
18. Professional, articulate, and committed to integrity and transparency.
19. Strong customer service orientation.
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
20. 25 days holiday per year, pro rata to your contract.
21. Access to a range of services to support your physical and mental wellbeing
22. Fixed term benefits allowance
23. Workplace pension
24. Online discounts covering your everyday shopping, entertainment, eating out and more.
Why Bupa
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.