Overview
Position: Technical Deployer - Trane UK Ltd - Scotland. This role is a national UK position focused on enhancing customer experience, driving sales opportunities, and providing exceptional customer service and technical support. It requires a blend of technical field knowledge, customer service expertise, and strong communication to support customers and internal teams, with a focus on process improvement and cross-functional collaboration to maximize sales potential and productivity.
Responsibilities
* Proactive Planning and Allocation: plan and allocate technicians to customer site visits based on skill sets, project work, installations, decommissioning and breakdowns as required.
* Support a high-volume workload across the UK to meet customer needs while providing technical support to technicians.
* Ensure work orders are processed in a timely manner and communicated to technicians.
* Attend customer sites to perform technical work or support technicians on customer jobs when required.
* Build and maintain strong relationships with customers as a trusted point of contact.
* Collaborate with Rental, Sales and Operations teams; share key customer insights.
* Foster excellent customer service to manage customer relationships.
* Diagnose system problems when installing or servicing products and equipment on assigned projects as needed on customer site visits.
Internal Controls and Administration
* Maintain strong communication with Sales, Hire, Marketing, Operations and Backoffice teams.
* Proven experience in a service or field-based technician role is advantageous.
* Demonstrate ability to apply project, building specifications and designs.
* Motivate technicians to deliver positive customer experiences; maintain effective interpersonal skills.
* Communicate effectively and apply analytical thinking and problem-solving.
* Proficiency in using apps, diagnostic software, and MS Office Suite.
* Identify opportunities to improve capturing sales opportunities during customer care interactions.
* Conduct qualitative and quantitative analysis of customer care interactions to measure probing effectiveness and identify improvements.
* Ensure accurate transfer of information for follow-up via CRM and other systems.
* Produce regular reports and act as a technical support troubleshooter in line with internal procedures.
* Assist service/rental desk and customer care teams with administration during peak times.
Skills and Capabilities
* Proven technical, electrical and mechanical knowledge in HVAC as a technician, controls or Sales Engineer with strong customer care experience.
* Customer service knowledge and fulfillment principles.
* Knowledge of HVAC products is advantageous.
* Strong interpersonal, communication and negotiation skills.
* Analytical thinking and problem-solving abilities.
* Proficiency in using CRM systems, MS Office Suite; familiarity with field service time and attendance systems is a plus.
* Strong people skills and a positive mindset; ability to work with minimal supervision.
* Confirmed right to work in the country of application for the duration of employment; UK driving licence.
* Able to travel across the UK and prepared to work out of hours on call as per rota.
* Health and safety knowledge; knowledge of relevant regulations; F-gas knowledge is an advantage.
You Can Look Forward To
* Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
* Fast-paced working environment and a supportive culture.
* Structured induction with ongoing learning and development.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, veteran status, or any legally protected status.
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Industrial Machinery Manufacturing
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