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Senior Operations Support Engineer, Portsmouth, Hampshire
Client: Liberty IT
Location: Portsmouth, Hampshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 02.05.2025
Expiry Date: 16.06.2025
Job Description:
Overview: Senior Operations Support Engineer at Liberty IT. This role involves leading projects to enhance office environments, supporting desktop, AV, and connectivity solutions, and ensuring energy efficiency. You will mentor junior team members, participate in continuous improvement, and collaborate with employees to deliver high-value solutions.
Responsibilities:
1. Lead projects to improve office environments, hardware/software, and digital communications.
2. Facilitate project delivery, agile ceremonies, and progress updates.
3. Support energy efficiency initiatives.
4. Mentor junior team members.
5. Partner with employees to optimize solutions.
6. Contribute to engineering and operations standards.
7. Expand knowledge of IT systems, networks, and office best practices.
8. Assess and adopt new solutions using data-driven approaches.
9. Share knowledge through internal and external events.
Technology Support Responsibilities:
1. Provide maintenance and support for hardware, software, and AV during office hours.
2. Manage setup processes for new hires and act as escalation point for tickets.
3. Lead the management and support of digital communications and AV tools.
4. Maintain office environment, manage space, and coordinate intra-office moves.
5. Support energy efficiency initiatives.
Essential Criteria:
* Minimum five years' experience in supporting large-scale office environments.
* Experience with software, hardware, AV, and office projects.
* Knowledge of agile practices.
* Experience with continuous improvement and user partnership.
* Industry-recognized certifications.
Desired Criteria:
* Participation in knowledge sharing activities.
* Customer-centric solution building experience.
What’s on offer: Health insurance, life assurance, income protection, employee discounts, bonuses, pension, flexible working, career growth, and recognition programs.
About Liberty IT: The tech wing of Liberty Mutual Insurance, focusing on engineering excellence, cloud solutions, and high-stability systems. Recognized as a great place to work and committed to diversity and inclusion.
If you're ready to advance your career, apply now through our careers page.
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