Senior Field Telecoms Engineer vacancy in Heathrow - London (284DM)
Senior Field Telecoms Engineer (284DM) – London-Heathrow – £42,000-£45,000 DOE. Our client, a successful multinational corporation, is looking for a Senior Field Engineer to join a team consisting of the Principal, System & Service Engineers.
Team Responsibilities
* Remedial Maintenance – Respond to customer‐reported incidents via the NOC within an SLA framework, ensuring all incidents are resolved or service restored within SLA.
* Ensure customer requests (Moves, Adds, Changes or Terminations) are delivered within expected timeframes.
* Preventative Maintenance – Complete scheduled customer service visits, including equipment audits, triage, cosmetic repairs and programming.
* Vehicle Installations – Install communication equipment into motorised and non‑motorised vehicles.
* Radio signal strength coverage testing.
* Project delivery – Assist with system engineering tasks as required, within agreed timescales and standards.
Key Responsibilities
* Ensure overall service performance meets customer SLA targets.
* Act as first escalation point at Heathrow.
* Accurately record and report as required.
* Plan and deliver large‑scale service projects.
* Attend and complete all service/incident tickets on the company ticketing system within SLA.
* Perform vehicle radio work: installation, decommissioning and service response.
* Deliver all Moves, Additions and Changes (MACs).
* Complete preventative maintenance visits, programming and refurbishment of company assets to satisfactory standards.
* Carry out visual, functional and RF power tests and remedial adjustments, both routine and during outages.
* Assist field engineers on site and remotely in fault‑finding and issue resolution.
* Support engineering projects and meet agreed timescales and industry standards.
* Be flexible to work out‑of‑hours when required for project delivery.
* Document all requested project activity as required.
* Maintain customer satisfaction targets and objectives.
* Follow HR procedures and ensure compliance with SHEQ and all legal requirements.
* Adhere to the company BMS and operator's manual.
* Submit timesheets and expenses promptly.
* Collaborate with peers for optimal delivery.
* Engage in continuous learning and development within a fast‑changing technical environment.
* Promote company departments and products.
* Keep company vehicles clean and presentable.
* Complete all required training, including customer‑specific site requirements for access.
Key Qualifications and Experience
* Strong understanding of RF engineering: modulation techniques, RF propagation, antennas and filtering.
* Experience with digital and analog radio systems (DMR, TETRA, P25, LTE/5G MCX, SDR).
* Knowledge of radio base‑station architectures: repeaters, gateways, controllers and network backhaul.
* Experience with public safety, commercial or private radio networks (DMR Tier II/III, TETRA, P25, LTE/5G MCX).
* Ability to analyse coverage, interference, handover and system capacity issues.
* Familiarity with base‑station transmit/receive chains, power amplifiers, duplexers, combiners and tower‑mounted equipment.
* Understanding of IP networking concepts used in modern radio infrastructure (VLANs, QoS, routing, firewalls).
* Availability to travel and stay away from home for several nights/weeks (not weekly).
* Experience with remote monitoring and diagnostics using NMS.
* Extensive knowledge of programming handheld & mobile devices, including code plug development.
* Strong documentation skills: schematics, test reports, design notes.
* Experience using RF test equipment (spectrum analysers, network analysers, oscilloscopes, signal generators).
* Experience in vehicle installations.
* Knowledge of fibre‑connected systems.
* Excellent verbal & written communication and client‑facing skills.
* Ability to work independently and within a team.
* Clean manual driving licence.
* Experience handling high‑pressure service delivery with strict SLAs.
* 5‑year employment/gap history for airside pass eligibility.
* SC clearance advantageous.
* Knowledge of Wi‑Fi installation and maintenance advantageous.
* Awareness of health & safety requirements for radio sites (RF exposure, working at heights, electrical safety).
* Understanding of spectrum licensing, regulatory limits and compliance for high‑power transmitters.
For further details, contact dan@ex-mil.co.uk
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