Responsibilities
* Provide a professional security and car parking service, which is very customer focussed, whilst maximising the safety and security of the patients, staff, Trust assets and visitors to the premises.
* The post holder will hold the 'Local Security Management Specialist' (LSMS) qualification and assist the LSMS lead in the provision of an LSMS service;
* Receive and investigate all formal and informal complaints for the services;
* Maintain an up-to-date workforce development programme to ensure all team members have a sufficient set of skills to fulfil all statutory and essential elements of their role;
* Conduct risk assessments and satisfy the agreed actions, to ensure the provision of a safe workplace environment;
* Identify the need for new and revised policies from time to time, for approval by the Lead LSMS and Head of Security and Support Services prior to implementation;
* Collate and prepare various statutory and internal reporting systems, including physical assaults reporting;
* Conduct all necessary and relevant responsibilities to support the activities of the Major Incident policy.
* Identify trends in risk-based incidents and propose appropriate action plans to help reduce the risks associated with physical assaults, thefts and potential harm to patients and their visitors.
Qualifications
* LSMS accredited;
* Experience of management of violence issues within a mental health setting services and related training;
* Good working knowledge of risk assessment and the national Violence and Aggression agenda;
* Knowledge of national guidelines and governmental documentation such as Tackling Violence against Staff and Lone Working;
* Ability to interpret and analyse data and resolve failures to meet project standards;
* Ability to demonstrate effective interpersonal communication (written and oral);
* Understanding of the national agenda relating to the NHS Protect agenda.
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