Business Development Associate Location: Newcastle-under-Lyme Reports to: Sales Director Salary: £30-35K performance-related incentives Full time – (potential available as part time option) Think Recruitment are pleased to be partnering with Options Management to recruit the following role. About the Company Options Management Ltd is a long-established, independent provider of vending, hot drinks and refreshment solutions, supporting businesses and organisations across the UK. They are recognised for their reliability, service quality and tailored solutions, ranging from traditional vending machines to modern micro-markets and barista-style coffee offerings. The business is customer-focused, service-driven and commercially minded, with a strong commitment to sustainability, innovation and long-term client relationships. Why This Role Stands Out The environment is fast-paced, creative and entrepreneurial. As an independent business, they have the freedom to set their own direction, make decisions quickly and continually raise the bar on customer service while driving strong commercial performance. You will be supported day-to-day by two Sales Directors with over 50 years’ combined experience in the sector, who are genuinely committed to mentoring, developing and investing in your career. As your confidence and capability grow, you will gain real autonomy, increased responsibility and the opportunity to genuinely shape your success and earnings. The Role Options Management is seeking aBusiness Development Associate to play a key role in generating new opportunities, supporting the sales function and strengthening relationships with both new and existing customers. This is a varied, hands-on role combining outbound lead generation, CRM administration, sales support activity and external engagement. Working closely with the Sales Director, the successful candidate will help maximise appointment opportunities, identify cross-sell and upsell potential, and support the wider sales process from first contact through to proposal stage. Key Responsibilities Lead Generation & Appointment Setting * Conduct outbound calls to new and existing clients. * Follow up marketing campaigns and lead generation activity. * Qualify prospects and book high-quality appointments for the Sales Director. * Identify cross-sell and upsell opportunities within the existing customer base. * Maintain professional, service-led conversations aligned with company values. CRM Management * Maintain accurate records of leads, calls, appointments and outcomes. * Ensure the sales pipeline is up to date and deadlines are tracked. * Produce reports when required, including activity levels, lead sources and conversion rates. Sales & Business Support * Assist with the preparation of quotes, proposals and tender documentation. * Gather customer information and requirements ahead of meetings. * Prepare follow-up correspondence and supporting documentation. External Engagement * Attend local customer appointments alongside the Sales Director when required. * Represent Options Management at exhibitions and networking events. * Help build awareness of vending and hot drinks solutions within the region. Skills & Experience * Previous experience in B2B telemarketing, business development or sales support. * Clear, confident and professional communication style. * Highly organised with the ability to manage multiple priorities. * Comfortable using CRM systems (training provided). * Confident attending meetings and networking events. * Strong written communication skills for follow-ups, quotes and tenders. * Full UK driving licence