Overview
Job Description
Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you’ll keep our clubs running like a well-oiled machine. It’s your job to keep both our members happy, through efficient process and a dedication to customer excellence. Plus our team of fitness fanatical crew, to ensure you’re getting the very best out of the people around you. A natural leader, you’ll understand what makes a workplace great, and motivate your teams to push boundaries, through killer customer service, seamless operations and a passion for all things fitness. You’re super organised, so you’ll have no problem multi-tasking to ensure all key areas are tackled, from managing the poolside to coaching members on the gym floor. You have a passion for helping others perform to their maximum potential, whether that’s a member hell bent on smashing their goals or a team member keen to carve out a solid career in the fast paced fitness industry. They’ve got your back. And we’ve got yours. Ready?
About Village Way
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Responsibilities
Join us and we can offer you benefits; then contribute to:
* Coordinating and supporting leisure operations alongside the Leisure Club Manager
* Maintaining high levels of member experience through excellent service and efficient processes
* Leading, motivating and developing a team to deliver exceptional customer service and seamless operations
* Multi-tasking across key areas, including poolside management and gym floor coaching
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year
* Discount on all overnight stays at Village Hotels, from £35 with a friend and breakfast
* Friends and Family discounted stays from £49 including breakfast
* 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
* 30% discount on and off shift in Village Hotel Starbucks stores
* Excellent training and development including Rising Stars and Talent Academy
* Training across several areas in the hotels using Mobile Gaming training platform
* Discounts and cashback offers on many High Street Brands and Supermarkets
* Well-being and Healthcare benefits and monthly well-being programmes
* Mental health support, including mental health first aiders and up to 2 mental health days per year
* Financial wellbeing support and salary drawdown via Wagestream
* Employee Assistance Programme for support and counselling
* Flexible working hours
* Fun, supportive and inclusive work environment with regular team events
* Reward and Recognition Incentive schemes
* Anniversary rewards for milestones of service
* Electric car salary sacrifice scheme
* Have your birthday off guaranteed
* Discounted Health Cash plan and Sick pay Insurance
* BIG People Days to celebrate and recognise employees and their communities
* Enhanced maternity and paternity benefits and pay
* Company Pension scheme
* Life Insurance
* T&C’s apply based on your contract
What we need from you
* Own it!
* A passion for leisure and fitness
* Expert knowledge of leisure operations
* Attention to detail and a drive to ensure the highest levels of member experience
* Motivational and passionate about developing and nurturing your team
Please note - All offers are subject to a successful DBS check in this role
Come and be part of something new & something special - Work, Grow & Play the Village Way!
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