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Line Reporting Manager:SST Divisional Manager
Hours:07:00am - 17:00am 45hour week (1 hours unpaid lunch)
Salary:£29,484 Annually, £12.60 hourly rate
Principle Duties and Accountabilities:
* Liaise with and assist generally other sections in the Company in the delivery of operational and administrative services to internal and external customers
* Support Senior Transport Teams
Roles and Responsibilities:
Logistics & Planning
* Assist line manager in the delivery of planned and reactive services to industrial, commercial and domestic customers in accordance with established procedures.
* Assist line manager to Monitor and analyse data to identify trends, challenges, and opportunities for operational improvement.
* Be aware and monitoring of daily vehicle revenue
* Take responsibility for managing planning of works in line managers absence
Customer Service
* Receive service requests verbally or electronically, providing advice and prices to customers, and coordinate the relevant resources to meet agreed timescales and optimize performance.
* Address/resolve complaints and issues in a timely and professional manner.
* Liaise with other departments within the organisation and assist in the delivery of operational and administrative services to internal and external customers.
Data Processing & Administration
* Managing the in-house systems and databases (Weighsoft, CTrack, Ortec, AAIR)
* Managing and maintaining office files
* Ensure that all jobs are documented correctly
* Take responsibility for drivers timesheet/hours in managers absence
Health & Safety:
Section 7 of the Health & Safety at Work Act (1974) states the general duties of employees at work
It shall be the duty of every employee while at work to:
(a) To take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work; and
(b) as regards any duty or requirement imposed on their employer or any other person by or under any of the relevant statutory provisions, to co-operate with them so far as is necessary to enable that duty or requirement to be performed or complied with
Transport Assistant Health and Safety Responsibilities are:
* To understand and comply with the company health and safety policy
* To influence and promote a positive health, safety culture within the organisation and lead by example
* To ensure all works activities are carried out in a safe manner and in accordance with legislative, company requirements and the risk assessments
* To ensure housekeeping of the works and welfare areas are fully maintained
* To carry out comprehensively and complete in full, all company required documentation
* To report all health, safety and environmental incidents to the Line Manager within 2 hours of it happening
* To ensure awareness of the company fire and first aid arrangements, and emergency evacuation procedure
Qualifications / Competency:
* Previous experience including fleet resources
* Previous experience in the transport, waste or logistics industry desired
* Must have the ability to take on responsibility for your own workload
* Proficient using Microsoft Office systems including Word and Excel
* Good communicator, able to provide clear oral and written advice to field teams and management as required
* Organizing and planning skills to ensure work programmes are established and followed
* Able to work with a minimum of supervision
* Reliable, responsible, numerate and commercially aware
* Receptive to training and new ways of working
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