Information and Enquiries Assistant (Maternity Cover)
Join to apply for the Information and Enquiries Assistant (Maternity Cover) role at Swansea University / Prifysgol Abertawe
About the Role
This is a fixed term (maternity cover) position until 18th December 2026. The Welsh language level required for this role is Level 3 – Fluent.
Responsibilities
* Handle general enquiries by members of the public, students and staff.
* Provide the University’s initial response to general enquiries via calls to the switchboard or visits to Fulton House Reception on Singleton Campus.
* Accurately give information and direct the customer towards the appropriate resources and support services available.
* Work collaboratively with a range of University teams to respond to queries raised by students, staff and members of the public, especially with Estates, Residential Services, Hwb and the Student Union.
Requirements
* Ability to communicate and converse in English and Welsh.
* Confident, resilient and motivated by teamwork with a willingness to learn new information to aid customers.
Equality, Diversity & Inclusion
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.
Welsh Language Skills
The Welsh language level required for this role is Level 3 – Fluently. The role holder will be able to conduct a fluent conversation in Welsh on a work‑related matter and write original Welsh material with confidence.
Additional Information
Applications for this role will take the format of a CV submission and cover letter.
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