Job Title: Senior Operations Coordinator & Operations Coordinator
Location: Edinburgh, Scotland
Company: Gascare Domestic
Salary: Competitive, based on experience
Contract Type: Full-time, Permanent & Part-time, Permanent
About Us
Gascare Domestic is a rapidly growing, multi award-winning company specializing in providing high-quality plumbing, heating, and gas services to letting agents and private customers across Edinburgh and the surrounding areas. As an established leader in the industry, we pride ourselves on delivering outstanding customer service and technical expertise. We were voted 'Best Plumbing and Heating Company in Scotland' in both 2023 and 2024 and were runner up in 'Best Customer Service' in 2024 at the Scottish Home Improvement Awards.
We are now looking to expand our dynamic team and are seeking two highly skilled
Operations Coordinators
to play a key role in supporting our continued success.
The Role
We are looking for
experienced Operations Coordinators
who thrive in a fast-paced, dynamic environment. This is a fantastic opportunity to contribute to the smooth running of our day-to-day operations while supporting the team in delivering excellent customer service and high-quality heating and gas solutions. As Operations Coordinator, you will be at the heart of our business, working closely with senior management, service teams, and clients to ensure efficient service delivery, logistics, and administrative support.
Key Responsibilities:
* Oversee and coordinate day-to-day operations of the business, ensuring efficiency and smooth service delivery.
* Liaise with engineers, customers, and suppliers to schedule appointments, manage workload, and allocate resources.
* Manage and update systems to track service requests, jobs, and job statuses.
* Monitor operational performance and proactively identify areas for improvement.
* Handle customer inquiries and complaints, ensuring issues are resolved promptly and professionally.
* Maintain strong relationships with clients and suppliers, ensuring continued high levels of satisfaction.
* Provide administrative support to senior management, including reporting, scheduling, and project coordination.
* Assist in the management of health & safety compliance, ensuring all work is carried out in line with company policies and industry regulations.
* Coordinate and track stock levels, ensuring timely ordering and inventory management.
What We're Looking For:
* Proven experience as an Operations/Maintenance/Property Coordinator, Operations Manager, or in a similar fast-paced, customer-facing role.
* Excellent organisational and time-management skills with the ability to multitask and prioritise effectively.
* Strong problem-solving abilities and a proactive, solution-oriented approach.
* Ability to thrive in a fast-moving environment with multiple, competing priorities.
* Strong communication skills, both verbal and written, with a professional, customer-focused approach.
* Experience working in the plumbing, heating, gas or property industry is highly desirable but not essential.
* A positive, can-do attitude with the flexibility to adapt to changing demands and conditions.
Benefits:
· No weekend or shift work
· Free parking at our offices in EH12
· Great public transport links with train/tram stops right on our doorstep
· Casual dress
· days paid holiday per year, one additional day added for every year of employment
· Team building and fun days throughout the year
· Company pension
Why Join Us?
At
Gascare Domestic
, we value our team members and are committed to offering an exciting, rewarding work environment. You will be joining a passionate, award-winning team with a clear vision for growth and success. We offer competitive salaries, opportunities for career development, and a positive work culture.
As we continue to expand, this is a unique opportunity for someone who is looking to make a real impact within a forward-thinking company. If you are a proactive, energetic individual who thrives in a fast-paced, dynamic environment, we would love to hear from you
How to Apply:
Please submit your CV and a cover letter outlining your relevant experience to