Business: emap Publishing, part of Metropolis International
* Base Location: Croydon, London & Fleet Street, City of London
* Employment Type: Full-time, Permanent, Hybrid
* Salary: £32,000 + £35,000 DOE
About the Company:
Trading as emap for its B2B division, Metropolis International is a fast-growing, privately owned Media Group with over £50m of annual revenue, structured in two divisions – consumer media and business-to-business media. In both parts of the business, we run print magazines, digital content and both face-to-face and virtual awards, conferences, and other events.
This role is about helping customers and internal teams get the best experience with Metropolis/emap’s products and services. As a Customer Support Specialist, you’ll handle customer queries, troubleshoot technical issues (especially with CMS systems like WordPress), and ensure corporate subscriptions run smoothly. You’ll work closely with sales, marketing, and third-party partners to resolve problems, manage accounts, and improve service quality. The job requires strong communication, problem-solving, and organisational skills, as well as a customer-first attitude