Join Our Mission to Build Healthier, Stronger Communities! Housing Officer Based in Rhondda Cynon Taf (Abercynon) Car & Driving Licence Essential DBS on the update service will be required for a quick start Full Time 35 hours per week Monday to Friday - Office Hours Temporary / Interim Salary: £36,245 (£19.91 per hour) PLEASE NOTE: THIS IS AN INTERIM ROLE TO COVER THE NEXT 2 TO 3 MONTHS - BUT MAY GO ON FOR LONGER The housing association is rooted in the heart of Rhondda Cynon Taf, where we provide more than just homes - we foster communities where people feel connected, supported, and hopeful for the future. We're on a mission to deliver high-quality homes for current and future generations, and we're looking for a passionate Housing Officer to help us bring this vision to life. About the Role As a Housing Officer, you'll be at the heart of our communities - supporting people to sustain their homes, manage their tenancies effectively, and thrive. You'll provide proactive, customer-focused housing management services with compassion, clarity, and a commitment to doing the right thing. This isn't just a housing job - it's a chance to make a real difference, working directly with tenants, partner agencies, and colleagues across our dynamic organisation. Key Responsibilities Manage allocations, lettings, voids and tenancy agreements. Tackle anti-social behaviour and support community cohesion through early intervention and restorative approaches. Support tenants with income management, budgeting advice, and accessing financial inclusion services. Build strong relationships with residents, partner agencies and internal teams to deliver joined-up services. Champion tenant engagement and ensure their voice is central to decisions affecting their homes and communities. What You'll Bring A natural people-person with strong relationship-building and problem-solving skills. Experience in housing management, including tenancy sustainment and ASB casework. Knowledge of housing law, welfare reform, and income recovery practices. Tech-savvy and confident using CRM systems (knowledge of QLx a plus). A proactive, compassionate, and values-driven approach. Desirable: CIH qualification, Welsh language skills, and experience in court proceedings. You'll be part of an awesome team working in collaboration with our subsidiaries - focused on environmental action and supporting independent living. Ready to Join Us? If you're passionate about community, housing, and delivering service with heart, we want to hear from you. Apply today and help us build connected, healthy valleys communities for all.