TOCA Social is the world's first dining and entertainment experience with a football twist, and it's set to change the game Our first venue opened in 2021 in The O2 and our second venue opened in Birmingham in 2024. But that's not all - we are set to open in London Westfield, Mexico and Dallas in 2025
TOCA Social is the world's first dining and entertainment experience with a football twist, and it's set to change the game Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025
At TOCA Social, Everybody Plays Football knowledge is not required, so if you thrive being in an energetic and fun environment you'll quickly fall in love with our concept
Benefits:
You'll have full access to our TOCA Treats, which includes (but is not limited to):
* £12.21 per hour plus service charge
* Complimentary TOCA games
* Huge discounts on our F&B
* Free meal whilst on shift
* Local retail & hospitality discounts
* Teammate Assistance Programme with access to free counselling sessions
* Great progression opportunities as we expand
Job Highlights:
Location: TOCA Social, The O2, Peninsula Square, SE10 0DX
Reports to: Hospitality Manager
Hours Required: Part Time and Full Time roles available. Candidates must be flexible to work evenings and weekends.
What we are looking for:
* Enthusiastic, friendly, dynamic and self-motivated individuals looking to progress their hospitality career
* Passion for hospitality and a willingness to learn from senior teammates
* A punctual and reliable individual with a great attitude and work ethic
* Creative individual who is willing to learn new skills and put them into practice on the job
* A willingness and desire to make guests happy while delivering memorable experiences
* A quick learner with the ability to work under pressure in a fast paced environment
* A great attitude and work ethic with the ability to thrive under pressure
* A sense of pride in your work, integrity and honesty
* Flexibility to work evenings, weekends and holidays
* Someone ready to support other departments/teammates when needed
* Experience is helpful but not as essential as finding the right person. At TOCA Social we hire the attitude and train the individual.
Role Scope & Responsibilities:
We're looking for a steward who will ensure our venue runs smoothly by upholding sanitation and cleanliness standards. at all times. You'll be a friendly face our guests see around the venue and will help to create fantastic experiences for our guests and your teammates. Some of your responsibilities include:
* Maintaining the cleanliness and upkeep of all guest and teammate areas whilst supporting seamless operations and experiences for all
* Receiving deliveries and working alongside logistics teams to keep delivery areas and heart of house spaces organized
* Ensuring all spaces available to guests and teammates look their best at all times, including (but not limited to) clearing, sweeping, mopping, vacuuming, dusting and sanitizing
* Being present on the venue floor during peak times to support venue operations by tidying, organizing and providing general cleaning
* Being hands on and spotting when support is needed, taking the initiative to provide this to enhance guests experience and to support your teammates
* Providing deep cleaning of spaces and upkeep our soccer boxes
* Providing additional support across the venue when required
* Adhering to all compliance and Health & Safety processes/procedures at all times e.g. when working with chemicals, using safety signs such as wet floor signs when mopping etc
* Greeting & supporting guests through their journey to provide a best in class experience
* Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
* Proving clear and concise communication to teammates to minimise disruption to guests
The dynamic role of a steward means no 2 days are the same at TOCA Social You are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences We're passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary
If you think you have what it takes to surprise our guests with delightful moments, fantastic experiences and make someone's day, apply now