Job Description
Our client is a well-established and respected builders' merchant, providing high-quality building materials and supplies to trade professionals and DIY customers. With a commitment to excellent customer service and product expertise, they pride themselves on delivering the best solutions for their customers' needs. Role Overview
* We are looking for a dynamic and motivated sales person to be the first point of contact for customers.
* This role is crucial in ensuring excellent customer service and driving sales growth by building strong relationships with trade and retail customers.
* You will be responsible for handling customer enquiries, processing orders, and proactively identifying sales opportunities.
Key Responsibilities:
* Develop and maintain relationships with customers, ensuring their needs are met efficiently.
* Proactively seek new business opportunities and follow up on leads.
* Answer trade counter and telephone sales enquiries.
* Provide expert advice on building materials, products, and services.
* Process customer orders via phone, email, and in person.
* Prepare and provide customer quotations, ensuring competitive pricing.
* Collaborate with other departments, such as the warehouse and transport teams, to ensure smooth order fulfilment.
* Keep up to date with product knowledge and industry trends.
* Achieve and exceed sales targets and KPIs.
* Handle customer queries and resolve any issues in a professional manner.
Skills & Experience Required
* Previous experience in a sales role within a builders' merchant
* Strong communication and negotiation skills.
* Excellent customer service skills with a proactive approach to sales.
* Ability to work in a fast-paced environment and manage multiple tasks.
* A good understanding of building materials and their applications.
* A positive, team-oriented attitude with a willingness to learn.
What’s on offer:
* Salary up to £38,000
* Opportunities for career development and training.
* Company pension scheme.
* Employee discounts on products.
* Supportive and friendly working environment.
If you are a driven and customer-focused individual with a passion for sales, we would love to hear from you!