Membership Services Administrator (12 months FTC)
Join to apply for the Membership Services Administrator (12 months FTC) role at Unite the Union
Membership Services Administrator (12 months FTC)
Join to apply for the Membership Services Administrator (12 months FTC) role at Unite the Union
This range is provided by Unite the Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Fixed term Contract (12 months)
Monday – Monday to Friday 9 am to 5 pm and Friday 9 am to 4 pm.
Full-time 34 hours per week.
Main Duties & Responsibilities (This job description is not a complete listing of all duties but contains the key elements of the role).
* Answer queries and provide assistance.
* Process membership applications and keep membership data up to date.
* Administer Union benefits – process claim forms, including Driver Care applications, check eligibility, pursue arrears of contributions, follow-up where necessary.
* Organise and administer Legal services to members
* Collect cash subscriptions and arrears
* Provide assistance for local delivery of education services.
* Answer queries and provide assistance.
* Keep listings up to date on the membership system.
* Maintain databases and run regular reports as required using Word and Excel programmes.
* Provide full secretarial / administrative support as required – diaries, meetings, minutes etc
* Keep filing up to date in a manner consistent with Unite guidelines
* Be knowledgeable of and assist in 100% campaigns
* Provide administrative assistance to Organising Teams
* Open correspondence and respond as appropriate on a timely basis
* Answer telephones in a courteous and helpful manner
* Keep skills up to date with training
* Bank cash received and keep petty cash records
* Accurately record absence and holidays taken for all District Office employees – officers and staff
* Initiate process to get minor office repair work done
* Undertake regional administrative functions to ensure excellent service to members, officers, activists and branches
* Be open and willing to change in ways to suit needs of organisation, to improve the service to members, and to improve the effectiveness and efficiency of the organisation
Qualifications
* Previous office experience in a secretarial and administrative capacity
Required Skills
* Competent use of all Microsoft Office applications with a minimum standard of Advanced Excel and Advanced Word qualifications are essential criteria
* Transcription skills using appropriate techniques (e.g. Shorthand, Speedwriting, note taking.)
* Good interpersonal skills, the ability to communicate with people at all levels
* Displays a flexible and co-operative approach to initiating and completing changes of processes / working practices.
* Discretion and the ability to work to a high degree of confidential
* Awareness of security issues relating to cash handling etc
* Ability to draft correspondence, reports and information for committees
* Ability to work under pressure and meet deadlines
* Ability to prioritise workloads.
* Working knowledge of office systems and procedures
* Experience of taking minutes at meetings.
* Ability to assist with balloting arrangements.
* Ability to extract statistics from computer records and produce reports
Preferred Skills
* Understanding of the principles of Trade Unions representing working people
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Civic and Social Organizations
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