Customer Service Representative
Location: Blackpole, Worcestershire
Up to £32K
Job Type: Full-Time, Permanent
Hours: Monday – Friday (occasional Saturdays may be required)
The Role
We are looking for proactive and customer-focused individual to join our Customer Service Team. As a key part of our operations, you will handle inbound and outbound customer interactions, ensuring a seamless experience from booking to service completion. You will work closely with our transport, sales, and operational teams to support our customers solutions.
Key Responsibilities
* Customer Interaction: Handle inbound and outbound customer enquiries via phone, email, and online platforms.
* Order Management: Process bookings.
* Issue Resolution: Address customer concerns, complaints, and service requests promptly and professionally.
* Sales Support: Assist customers in selecting the right solutions, upselling where appropriate.
* Scheduling & Coordination: Work closely with the transport team to schedule collections and deliveries efficiently.
* Account Management: Support commercial clients by managing ongoing contracts and ensuring service satisfaction.
* Administrative Tasks: Maintain accurate customer records, update CRM systems, and handle payment processing.
* Compliance & Safety: Ensure customers are informed about regulations and safety requirements.
What We’re Looking For
* Experience in customer service.
* Strong communication skills – confident, professional, and able to handle customer interactions effectively.
* Ability to manage multiple tasks in a fast-paced environment.
* Proficiency in using Microsoft Office (Excel, Outlook, Word, etc.).
* Problem-solving mindset with a proactive and customer-first approach.
* Team player who can work collaboratively with sales, transport, and operations teams.
Why Join Us?
* Be part of a growing business with career progression opportunities.
* Competitive salary and benefits, including performance-based incentives.
* Full training and development provided to enhance your skills.
* Employee Assistance Programme, including mental health support and career coaching.
* A dynamic, friendly, and supportive team environment