SENIOR CASE ADMINISTRATOR Location: Wingston, Leicester LE18 4TN Salary : £30,975.00 per annum plus excellent benefits Schedule: Monday – Friday, flexible working, 5 days at 08:00 – 16:30 or 4 days at 07:00 – 17:30 Ready to impact a better future? As a Senior Case Manager in our Leicester team, this is a key role supporting offender management by ensuring accurate records, effective communication, and the smooth delivery of administrative processes. Working closely with offenders, prison staff, and external agencies, you will manage competing priorities, maintain confidentiality, and act as a specialist administrator within the department. You will report to the OMU Hub Manager and play an active role in driving innovation, supporting training, and embedding new processes and policies. What you’ll do as a Senior Case Administrator Complete and oversee mandatory daily administrative tasks, including release paperwork Carry out 2-day checks (or be working towards completion) Delegate tasks and support the Admin team Liaise with internal and external stakeholders (e.g. PPCS, policy advisors) Act as a specialist administrator, leading on new processes and policy implementation Support training and resource planning within the department Identify trends, propose solutions, and contribute to service improvement Support innovation and change within OMU Does this sound like you? Excellent administrative skills in a busy office environment Strong written and verbal communication skills High-level proficiency in Microsoft Word and Excel GCSEs (or equivalent) in English and Mathematics Current Sentence Calculation Licence to Operate Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. What we offer Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year) Pension: Up to 6% contributory pension scheme Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. Let’s impact a bet ter future, together. Apply today. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.