Better places, thriving communities.
Salary £40,-£42, depends on experience
Job Purpose
To support the Workplace Manager in the delivery of a safe, efficient, and high-quality workplace experience across LSBU campuses. The Deputy Workplace Manager ensures that daily operations run smoothly, provides leadership to front-line teams such as Campus Safety Ambassadors, and works collaboratively with other service lines (Facilities, Security, Guest Services, Estates) to deliver a “OneMitie” standard of service excellence.
Key Responsibilities
1. Operational Leadership
2. Assist the Workplace Manager in overseeing the day-to-day operations across all sites.
3. Act as the primary point of contact in the absence of the Workplace Manager.
4. Support and supervise the Campus Safety Ambassador (CSA) team, ensuring shifts are appropriately staffed and duties fulfilled.
5. Conduct daily briefings, team huddles, and shift handovers to align operational focus.
6. Oversee the delivery of key services: security, guest experience, reception, building checks, and front-of-house operations.
7. Monitor assignment instructions (AIs) and ensure compliance across shifts.
8. Team Management & Development
9. Provide on-the-ground coaching, feedback, and mentoring to CSAs and front-line staff.
10. Support training and onboarding of new team members.
11. Identify skills gaps and training needs, liaising with HR or training departments as necessary.
12. Conduct performance reviews, spot checks, and ensure team professionalism and grooming standards are upheld.
13. Health, Safety & Compliance
14. Ensure compliance with legal, safety, and security requirements, including SIA regulations, fire safety, and safeguarding protocols.
15. Participate in and support emergency drills, incident response planning, and risk assessments.
16. Monitor systems such as OSHENS, ISARR, and MRI Evolution for accurate logging and issue resolution.
17. Escalate and follow up on hazards, faults, and incidents promptly.
18. Customer & Student Experience
19. Uphold and promote a culture of exceptional service across all customer touchpoints.
20. Respond to and resolve complex service queries, complaints, or escalations.
21. Promote initiatives like SafeZone, accessibility services, and inclusion campaigns.
22. Support large-scale university events (graduation, welcome week) through planning and onsite leadership.
23. Reporting & Continuous Improvement
24. Support the Workplace Manager in compiling service reports, KPI data, and audits.
25. Monitor service delivery, gather feedback, and recommend process improvements.
26. Identify innovation opportunities in campus operations, technology, or guest services.
27. Cross-functional Collaboration
28. Foster strong relationships with LSBU stakeholders, Mitie service lines, Estates, Student Services, and contractors.
29. Deputise in meetings, site walks, and inspections as required.
30. Champion a “OneMitie” culture, working collaboratively with all site partners.
Person Specification
Essential
31. Experience in facilities, security, customer service, or operations leadership role
32. Strong people management and team coordination skills
33. Ability to lead in high-pressure, fast-paced environments
34. Excellent written, verbal, and interpersonal communication skills
35. Confident with incident response, safety compliance, and shift-based operations
36. Strong attention to detail, initiative, and critical thinking
Desirable
37. SIA Door Supervisor Licence
38. First Aid or Mental Health First Aid Certification
39. Experience working within higher education or campus environments
40. Understanding of safeguarding, Prevent Duty, and student wellbeing practices
Training & Development
41. Access to Mitie leadership training and development programmes
42. Ongoing support for obtaining industry-specific qualifications
43. Opportunities for career progression within Mitie or LSBU partnership
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .