We are recruiting a Maintenance Manager for our Richmond based client.
Working closely with the Managing Director and Operations Director your day-to-day activities will include managing engineers and to provide support for the Project Managers and Managing Director. Supporting projects and duties as required, providing outstanding customer satisfaction through efficient delivery of service, conscientious and effective management of sometimes conflicting priorities to ensure that time is used effectively.
PERSON SPECIFICATION
Competencies/ behaviours
1) People Management – Expertise in directly leading, managing, controlling, motivating, recruiting and disciplining a team of field-based engineers.
2) Technical Expertise – The ability to provide technical guidance and support to field engineers in maintenance, fault diagnosis and repair of air conditioning equipment.
3) Commercial Acumen - The ability to understand the drivers of financial performance and incorporate this knowledge into daily activity.
4) Customer Focus – Having a passion for good service and the ability to act upon own initiative to find solutions that meet customer requirements, personally owning customer issues and overcoming internal barriers
5) Team Working - The ability to inspire individuals to work together and utilise all the strengths within the team to overcome individual weaknesses
6) Drive and resilience - The ability to maintain focus on key objectives regardless of organisational or operational diversions
7) Time Management - The ability to manage own time to ensure all key objectives are achieved within defined timescales and conflicts are identified and raised appropriately
Skills, Experience and Knowledge. Essential:
1) Have experience of fixed price contracts with good appreciation of commercial aspects.
2) Strong interpersonal skills, communication skills and a good team player
3) Be technically strong, client focused and proactive.
4) Success in remotely managing technical teams and maintenance and repair operations
5) Strong organizing, administration and communication skills
6) Experience of data analysis and management information creation.
7) Literate, numerate and IT competent (keyboard, data input and interpretation, Word, email and internet, Excel,)
8) Full UK Driving License