We are supporting a leading UK organisation that delivers technology-enabled business process and operational services across multiple sectors. They specialise in simplifying complex interactions, modernising legacy operations and delivering large-scale transformation for clients with significant regulatory, data and compliance needs.
Role Summary
You will be responsible for delivering pension scheme-benefit implementation projects by translating client requirements into accurate system configurations, benefit calculations and supporting documentation. You’ll ensure high-quality transition and change delivery through analysis, configuration, training and problem-solving across benefits products. The role plays a key part in supporting clients through operational change while maintaining accuracy, compliance and a strong member experience.
Core Duties/Responsibilities
* Leading client implementation projects, ensuring effective planning, progress tracking and delivery.
* Gathering and interpreting client requirements, data and processes, and translating them into system solutions.
* Completing scheme analysis and system configuration to support accurate benefit calculations.
* Delivering tools and processes to support calculation automation and data migration.
* Producing requirement documentation and contributing to analysis, design and specification work for new or enhanced technology developments.
* Leading client meetings and project status calls, and liaising with clients, third parties and internal teams.
* Facilitating internal and external system training and delivering system demonstrations to clients.
* Reviewing existing business processes and establishing new operating procedures where needed.
* Supporting line managers with team coordination and contributing to continuous improvement across the team.
* Identifying, troubleshooting and resolving client issues and ensuring timely risk and issue management.
* Ensuring all project tasks follow internal procedures and quality-gate requirements.
Skills, Capabilities and Attributes
* Broad pensions and/or employee benefits administration knowledge, including scheme types, member statuses, calculations and regulatory bodies.
* High-level proficiency in MS Excel, including formulas, lookups, validation and accuracy checking.
* Experience handling sensitive client data with a clear understanding of GDPR and data-security principles.
* Effective workload management and the ability to prioritise competing tasks.
* Confident communicator with the ability to work effectively with clients and internal stakeholders.
* Collaborative working style with the ability to build positive relationships across teams.
* Experience working across the project lifecycle, including RAID management and stakeholder engagement.
* Skilled in using MS Project for planning, dependency management and progress tracking.
* Practical understanding of system setup, parameters and benefits-administration platforms.
* Experience preparing and delivering client meetings, presentations and structured documentation.
* Background in quality management, including checklists, quality gates and audit activity.
* Ability to support team development through delegation, feedback and coaching.
* Solid understanding of system testing and UAT processes, including drafting test scenarios and test plans.
* Ability to analyse system debugs, identify root causes and document defects clearly.
* Ability to review web-requirement documents and identify impacts on benefit-related products.
Core Hours - 37.5 per week, Monday–Friday
Location - Remote
Day Rate - Competitive D.O.E via umbrella
Duration - 6 months with possibility to extend
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.