Service Improvement
* Identify and implement process improvements to enhance efficiency and quality.
* Develop and maintain documentation for processes, standards, and best practices.
* Drive automation and optimisation initiatives where possible.
Team Leadership
* Provide guidance, coaching, and development opportunities for team members.
* Manage resource allocation and workload balancing across the team.
* Foster a collaborative and high-performing team culture.
Stakeholder Engagement
* Act as the primary point of contact for SAP service-related queries.
* Build strong relationships with business stakeholders to understand needs and priorities.
* Communicate service performance and improvement plans effectively.
Service Growth & Profitability
* Identify opportunities to expand SAP services within the organisation.
* Develop proposals for new service offerings and enhancements.
* Contribute to budgeting and cost optimisation strategies.
* Ability to provide support to wider team delivery projects and strategies where it is required, and as the team scale, SAP Finance Systems Support Analyst 3-Month Contract - Inside IR35 - up to 270 per day London based - hybrid working - 2/3 days office based Overview To provide first line support for users using the SAP S4HANA Public Cloud Finance System & SAP Analytics Cloud. To...
Qualifications
* Proven experience in service management or similar role within SAP environments.
* Strong understanding of SAP support and maintenance processes.
* Excellent leadership and people management skills.
* Ability to analyse service performance data and implement improvements.
* Strong stakeholder management and communication skills.
* ITIL certification or equivalent service management framework knowledge (desirable).
Key Attributes
* Strategic thinker with a focus on operational excellence.
* Proactive and results-driven.
* Ability to balance technical detail with business priorities
Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems.
Benefits and Perks
* Competitive salary range plus bonus and excellent benefits package, 25 days annual leave, plus bank holidays
* Profit related Bonus (discretionary)
* Reward and recognition schemes
* Flexible working
* Private Bupa healthcare
* Life Assurance (up to 4 times annual salary)
* Matched pension contributions
* Season Ticket Loan
* Cycle to work scheme
* Buy and Sell annual leave
* Reimbursement of eye test and up to £50 towards glasses or contacts
* Corporate gym rates
* Employee Assistance ProgrammeSummer and Christmas parties, along with monthly Social@77
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