Branch Manager
JOB DESCRIPTION
ROLE OVERVIEW
Title: Branch Manager
Job Location: Branch
Reporting to: Regional Manager
Direct Reports: Dependent on branch
Key Relationships: Regional Manager, branch team, Head Office departments. Suppliers, Sales Development Managers, internal and external customers.
Job Summary
* Providing, with your team, the highest standard of friendly, knowledgeable service in the branch to deliver the Company objective to be the decorator’s first choice.
* Managing, controlling and developing the overall business of the branch to agreed sales and profit targets
* Management and leadership of your team
Responsibilities
Selling & Business Development
* Ensuring the branch is covered with appropriate staffing levels during opening hours and opens and closes at advertised times
* Pro-actively selling the Company’s product range
* Planning and agreeing sales development and sales forecasts
* Monitoring and communicating results to staff and management
* Suggesting and organising local sales campaigns, initiatives and trade days and monitoring the results.
* Having and describing a vision for the development of the branch and local business
* Arranging local advertising and promotions for the branch with HO support
* Ensuring merchandising displays are refreshed in a timely manner to incorporate hotspots and promotional offers
* Effectively merchandising the sales area including cleanliness, tidiness and pricing
* Negotiating and recommending customer terms
* Making and following up quotations
* Opening and managing new account customers
* Building a network of customers and potential customers
* Providing feedback to management and staff on opportunities for growing the business; competitors; nil and low stock situations; customer needs
Customer Service Putting the customer first by:
* Acknowledging customers as quickly as possible in a friendly and welcoming manner; leading by example and acting as a role model for your team
* Promptly serving customers, dealing with their enquiries and operating the POS (point of sale) system coaching the team to ensure they are effective in this key element of customer service
* Providing appropriate advice using specialist knowledge to assist customers in getting the results they are looking for
* Promptly and effectively handling complaints within agreed parameters, exceeding customer expectations
* Maintaining adequate stocks of marketing materials to ensure availability within the branch
* Tinting paint to customers’ specification and ensuring routine maintenance of tinting machines
* Ensuring customer needs are met at all times and in a timely manner
* Encouraging the team and developing staff to use and grow their knowledge and to anticipate customer needs
* Developing long term friendly and professional relationships with customers, other branch managers and Sales Development Managers
* Identifying and implementing ways to meet and exceed customer expectations and requirements
Stock Management Ensuring warehouse is maintained to agreed standards; stock levels meet customer demand and remain in accordance with stock targets by:
* Monitoring stock profiles of every item in stock and
* Regularly reviewing rates of sale and stock levels
* Checking suggested orders with agreed internal and external suppliers
* Overseeing the delivery and booking in of stock and customer orders
* Performing perpetual inventory checks and adjusting where necessary
* Optimising efficiencies through bulk orders, working with the Stock Co-ordinator as appropriate
* Initiating action to clear excess, slow selling, clearance and damaged stock
* Supervising the annual stock take
* Organising branch transfers/inter branch transfers orders
Management and Leadership Demonstrating an interest and understanding of effective team working and working productively with others to achieve the shared Company objectives by:
* Participating in recruitment and selection
* Allocating work to staff effectively; creating staff rotas to ensure customer needs are met
* Regularly reviewing performance, carrying out probation progress meetings and annual performance reviews
* Regularly assessing training needs, nominating staff for training and coaching team in the skills and knowledge required for their individual roles
* Taking responsibility for aspects of managing the team including holiday booking, absence management, return to work interviews, well being meetings and formal meetings when required
* Actively listening, consulting and communicating with staff
Ad hoc tasks
As directed by the Regional Manager, Senior Branch Manager or Head Office Manager
Other conditions relevant to the role
* Promoting the Company’s Aims and Values and setting an example by own behaviour and adherence to these standards
* Supporting change in the business
* Supporting growth and development in the business
* Adhering to all Company policies and systems including Health & Safety and Environmental issues
* Ensuring the office is properly maintained to agreed standards
* The security of cash, stock, premises and vehicles (as appropriate)
* Using any reports provided to support the effective running of the branch
* Controlling all overheads keeping the costs within the agreed budgeted forecast
* Ensuring the premises (including the office) and machinery are properly maintained to agreed standards
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