Are you someone with experience of translating strategic objectives into operational capabilities?
Do you have experience of delivering against key targets and customer service standards?
Can you lead large-scale and complex testing operations?
If so, we’d love to hear from you!
The Operations Manager is an integral role in the DVSA Corporate Senior Leadership Team, responsible for the national delivery of operational services to meet customer expectations.
Joining our department offers many benefits, including:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to 30 days), plus 8 bank holidays and a privilege day for the King’s birthday.
* Flexible working options promoting work-life balance.
See more in the Benefits section below!
Learn about working at the Driver and Vehicle Standards Agency - Department for Transport Careers.
The post holder will lead operations delivery teams of 250-300 staff through supporting managers. They are responsible for ensuring consistent, high-quality service delivery, value for money, and operational efficiency, directly impacting road safety outcomes.
They will ensure effective planning, staff understanding of standards, and maintain operational processes and procedures. The role emphasizes development and business improvement, aligning customer needs with decision-making, managing performance, and fostering talent management. They will also liaise with Policy & Service Heads, providing operational insights for business improvements and ensuring quality standards are met.
Your responsibilities include but are not limited to:
* Providing leadership, influence, and guidance to staff to support objectives, establishing a clear vision, and maintaining integrity and reputation.
* Leading vehicle testing operations across regional networks, ensuring quality and consistency.
* Ensuring network delivery against standards, quality, service levels, and targets.
* Effective communication and engagement with staff and management.
* Developing operational plans to deliver high-quality, cost-effective services.
* Driving improvements based on QA and audits, adopting best practices, and continuous improvement.
* Collaborating with the Performance & Delivery Manager and other CSLs on strategic planning.
* Acting as operational liaison for specific services, working closely with the Head of Service to address issues and legislative changes.
* Coordinating with internal departments to meet customer needs and communicate requirements effectively.
We value strong leadership and will support our leaders to develop essential skills, empowering teams to deliver excellent public outcomes.
For more details, please read the role profile. Note that not all elements may be assessed during recruitment; this advert specifies what will be evaluated.
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