# Customer Service AdvisorJob Req ID: 50888Posting Date: 14 Sept 2025Function: EE Contact CentresUnit: ConsumerLocation: Merthyr Contact Centre, Merthyr Tydfil, United KingdomSalary: 25,087.00##**Full time**: Permanent**Salary**: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission**Location:**Merthyr Tydfil Contact Centre**Address:**Rhydycar Business Park, Merthyr Tydfil, CF48 1DH##Why not use your skills to make a difference and join our Billing Team in Merthyr. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.##* Agreatstarting hourly rate of £12.82 per hour, plus incentives and bonuses* Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us* Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly* Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family* Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year* Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want* Volunteering days, so you cangive backto your local community* Optional Private Healthcare and Dental, to protect you and your family##
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