Overview
IT Support Analyst — Bristol — £35,000 - £40,000 DOE — Manufacturing Environment On-Site Role Career Development Opportunity
A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development.
Responsibilities
* Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers
* Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues
* Support Microsoft 365 and end-user applications including ERP
* Act as first responder for IT incidents and system outages
* Support manufacturing/shop-floor IT systems
* Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues
* Maintain accurate documentation and ticket updates
* Assist with ERP user setup, support and documentation
Required Skills & Experience
* Proven experience in an IT Support Technician, IT Support Analyst, or similar role
* Strong knowledge of Windows environments and Microsoft 365
* Experience supporting desktops, laptops, printers and networked devices
* Understanding of client/server networking, VPNs, WANs
* Experience in a manufacturing or food production environment (desirable)
* ERP system user administration experience (desirable)
* Strong troubleshooting and problem-solving skills
* Excellent communication and customer service skills
Development Opportunity
This role offers genuine career progression. You will have the opportunity to develop skills in:
* SQL
* JavaScript
* ERP systems
* Working alongside MSPs on infrastructure and development projects
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