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Company Description / Business Unit
Location: Oldbury (hybrid working, 3 office days per week)
Employment Type: Permanent, full-time
Additional Benefits: Annual Bonus
Join Our Data & Analytics Team: Transforming Data into Our Superpower!
Are you passionate about data and eager to make a significant impact? The AA is a well-loved brand with a broad range of driver services, including breakdown, service, repair, insurance, telematics, digital interactions, car dealerships, and driving schools. We are focused on making Data our new Superpower, a key strategic priority for the Group. Our expanding team is modernising our data infrastructure to a cutting-edge cloud platform, enabling machine learning and GenAI. Join us at an exciting time and be part of a team driving meaningful change for our customers, colleagues, and shareholders.
Role Overview
As an Insight Analyst, you will deliver detailed customer and product insights that inform strategic business decisions. Your work will involve using advanced mathematical and analytical methods to solve complex problems and improve decision-making processes. You will collaborate with various business units to understand customer behaviour, risk, and value, contributing to customer acquisition, retention, cost management, and cross-/up-selling strategies.
Responsibilities
1. Deliver customer analysis to support business decision-making and tactical delivery.
2. Provide analytical input for developing customer, marketing, and product strategies.
3. Utilise data analysis techniques and tools to deliver actionable customer intelligence efficiently.
4. Collaborate with business units to understand the customer base and identify commercial opportunities.
5. Use statistical models to assess customer risk, value, and behaviour, supporting marketing campaigns.
6. Identify data quality issues and recommend improvements, managing detailed analysis projects.
Requirements
* Degree in a STEM subject or proven equivalent experience in data/insight analytics, data mining, and statistical techniques.
* Proficiency in SQL; knowledge of Python, Databricks, or R is desirable.
* Experience in delivering actionable customer insights.
* Strong analytical, decision-making, and problem-solving skills.
* Ability to translate complex data into clear, understandable formats.
* Excellent communication and presentation skills, capable of engaging management.
Benefits
We offer a range of benefits, including:
* 25 days annual leave plus bank holidays, with a holiday buying scheme.
* Worksave pension scheme with up to 7% employer contribution.
* Free AA breakdown membership from day one, with discounts for family and friends.
* Discounts on AA products, including insurance.
* Employee discount schemes, car salary sacrifice, healthcare, shopping, holidays, and more.
* Company-funded life assurance.
* Learning and development opportunities.
* Employee Assistance Programme and 24/7 remote GP service.
We are an equal opportunities employer and value diversity. We welcome applications from all backgrounds and aim to create an inclusive environment where everyone can thrive.
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