An exciting opportunity is available with James Neill Flour Mill, part of ABF, for a Customer Support Administrator to join our team. The ideal candidate will provide comprehensive support to our customer base, promoting sales, fulfilling customer service needs, and developing professional relationships with customers from initial contact to delivery.
Key Accountabilities
* Maintaining and improving Weighbridge operations at the site, coordinating site traffic movements.
* Ensuring all goods are weighed onto and off-site according to site controls.
* Completing weekly Weighbridge KPIs in the Admin Scorecard.
* Being the first point of contact for visitors, ensuring they are signed in and the site contact is informed of their arrival.
* Managing customer inquiries via phone and email professionally and efficiently.
* Handling online orders, ensuring accurate and timely processing, and confirming orders with customers, including delivery arrangements.
* Processing and filing delivery dockets.
* Conducting wheat intake quality testing per site procedures.
* Creating wheat intake haulage purchase orders based on received tonnages.
* Performing telesales activities, calling customers as scheduled, updating schedules, and maintaining KPI records.
* Providing flexibility to cover other duties as required.
* Performing general administration duties as needed.
* Ensuring all duties comply with environmental, health, safety, legal, and company standards.
The Right Person
* Good numeracy and literacy skills.
* Proficient in PC applications (Word, Outlook, Excel).
* Strong proven administration skills.
* Previous customer service experience is desirable.
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