Team Leader (Client Services / Care)
Location: Westcliff-on-Sea, Essex. Full‑time, permanent role.
Benefits
* Competitive Salary: £26,500 – £30,000 per annum (dependent on experience) plus additional on‑call payments for out‑of‑hours cover
* Holiday: 28 days paid holiday, including Bank Holidays, with an extra day to celebrate your birthday
* Additional: Opportunities for training and career progression, structured shift patterns planned 2 months in advance
About the role
The Team Leader will support the Client Services Team, working closely with the Registered Manager to deliver high‑quality, compliant care services. You will oversee client care, supervise staff, and support day‑to‑day operations to ensure outstanding service delivery.
This is a full‑time role (37.5 hours per week) covering Monday to Sunday. Office hours are Monday to Thursday 07:00–18:00 and Friday 08:00–16:00, with shifts rotating between 07:00–15:00, 08:30–16:30 and 10:00–18:00. The role includes a minimum of one weekend shift (working from home) and additional out‑of‑hours support on a rota basis.
Main duties and responsibilities
* Support care delivery including new enquiries, client assessments, care planning reviews, and maintaining accurate documentation
* Supervise care staff through one‑to‑one and group sessions to enhance service quality
* Manage client relationships, maintain records, carry out quality assurance checks, and liaise with third parties such as GPs and families
* Support staff training, development, and performance management, including assisting with training delivery
* Ensure compliance with policies, procedures, and health & safety requirements while maintaining accurate records
* Support daily operations, including system use, office administration, and maintaining an efficient working environment
* Provide out‑of‑hours support including remote monitoring, emergency response, and rota‑based cover
About you
As a Team Leader you will have significant experience within domiciliary care, reablement, or intermediate care, along with experience supervising care or health support workers in a community setting.
Requirements:
* Minimum NVQ Level 3 in Health & Social Care (or equivalent) and an ILM Level 3 qualification (or equivalent)
* Excellent communication skills, strong organisational ability, and attention to detail
* Ability to work under pressure and make sound decisions
* Proficiency in Microsoft Word, Excel, and Outlook; confident in learning new systems and processes
* Self‑motivated, professional, and able to handle sensitive situations with care and clarity
* Willingness to undertake an enhanced DBS check
* A full UK driving licence and access to a vehicle is essential
Why them
They are a proud family‑run business dedicated to enhancing the lives of their clients, committed to delivering high‑quality, person‑centred care and supporting their teams through collaboration, professionalism, and continuous development.
Additional information
The post is subject to an enhanced DBS check and candidates must be authorised to work in the UK.
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