Responsibilities
* As an associate member of SLT, lead the delivery of a strategic, responsive business support service with clear, effective operational processes.
* Lead school communications to foster excellent relationships with internal and external stakeholders.
* Support the delivery of the School Improvement Plan by leading key projects and facilitating SLT meetings and away days.
* Lead and develop business support staff to ensure effective, responsive handling of enquiries and services.
* Promote and protect the school and Trust's reputation through high-quality face-to-face, written, verbal and digital communication.
* Ensure robust processes for managing concerns and complaints, securing timely, fair and effective resolution.
* Drive stakeholder engagement and feedback, analysing insights to inform continuous improvement.
* Manage school co-professionals, including delivering an excellent front-of-house experience.
* Build agile and resilient business support teams through effective people development and leadership.
* Model Great People Management habits through strong relationships, high standards and personal effectiveness.
* Work with Fusion School Services and Trust shared services to ensure compliance with all elements of the TWT Schools Standard and TWT Enablement Standard.
* Gather, interpret and share key updates from the Trust, DfE, Ofsted and other bodies to inform SLT decision-making.
* Undertake additional duties as required to support the successful operation of the school, including events, trips and student supervision.
Role Criteria
* Deliver great management (as defined by TWT's habits for great managers) for others within their service.
* Establish imaginative solutions and responses.
* Undertake comprehensive assessment, planning and evaluation as situations will not be straightforward or well established. The post holder will have some authority in the provision of services.
* Undertake work where there is a wide range of choices, where advice is not normally available and/or decisions where policy, procedures and working standards provide only general guidelines.
* Make decisions which have significant implications for the service or have a significant effect on employees or other individuals.
* Work subject to deadlines involving frequently changing circumstances and conflicting priorities.
* Ability to use detailed knowledge in specialist discipline or hold a breadth of knowledge in more than one specialist function.
What the school offers its staff
Relationships & Culture
* Always people first
* Connections
* Belonging
Worklife balance
* Centralised curriculum
* Enrichment activities
* Teacher friendly assessment
Growing Great People
* 1‑1 coaching
* Trust Wide CPD Offer
* Powerful Networks
Passion & Energy
* Love coming to work
* Celebrate achievements
* Spread joy
Enable the Trust to realise its mission to 'Transform lives, strengthen communities and make the world a better place by building and maintaining excellent relationships with all school stakeholders. Enable the headteacher and, therefore, the school in all elements of the school improvement journey.'
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