Why this job matters
In this role, you will manage the cultural change programmes in BT Digital. This includes supporting and enabling the rollout of BT cultural behaviours, alongside the management and rollout of the Digital systemic change programme. These ‘How’ initiatives are fundamental components of the overall Digital Change Programme, which seeks to position Digital as a universally acknowledged enabler for BT and its customers and an inspiration and driver of innovation. The cultural change programme Digital seeks is a role model of the BT behaviours, whilst also developing a strong engineering culture.
What you’ll be doing
The Senior Transformation Manager drives the cultural transformation initiatives, overseeing conceptualisation through to delivery and implementation.
1. Partners with and influences stakeholders at all levels, particularly executive and senior leaders, to gain buy in and establish accountability, and input to plans to ensure success.
2. Engages colleagues and customers in all aspects of the cultural transformation programmes.
3. Mentors, coaches, and manages the virtual team of coaches to develop current and future team capabilities and ensures the cultural change groups are engaged and successful.
4. Owns deliverables driving real, progressive and ambitious transformation or step-change as opposed to incremental change. Leads the implementation of continuous improvement opportunities identified through the systemic change groups
5. Identifies and removes obstacles to the delivery of the cultural change, acting as a point of escalation and using escalation paths where necessary.
6. Ensures coherence and integration with the BT Behaviours rollout and other changes, and leads the coordination of Digital engagement actions and responses.
7. Leads the analysis of complex data, including interpreting and recognising trends and patterns, comprehension of complex information, and identifying additional data sources or best practices to help devise solutions.
8. Leads the creation and implementation of change management strategies and plans that maximise employee adoption and usage.
Experience you'll have
* Significant experience in transformation, and understands both historical and emerging approaches, methods and insight in the professional discipline of transformation and change management and can bring these quickly to bear on the strategic transformation.
* Track record of delivering change in complex environments through a focus on people and results.
* Is an excellent collaborator: Builds great teams that are often ‘virtual’ in nature and often inclusive of people from other parts of BT Group.
* A confident and engaging leader who role models through their own behaviour and actions, the relevance of leadership behaviours for customers, people and organisation, embedding the change by inspiring, coaching, holding themselves and others to account Digital
* Experience in change management, process management and continuous improvement methodologies.
* Coaching experience and experience with systemic cultural change are desirable but not essential.
Benefits
* An annual bonus of up to 15% (company & personal performance dependent)
* Car allowance of £5500
* Private healthcare for you and your family
* BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
* 25 days annual leave (not including bank holidays), increasing with service
* Range of flexible benefits including cycle to work, healthcare, and season ticket loan
* World-class training and development opportunities
* Heavily discounted broadband, mobile and TV packages
* Access to 100’s of retail discounts, including the BT shop
The skills you’ll need
Collaboration
Portfolio Management
Business Analysis
Systems Thinking
Communication
Problem Solving
Influencing
Business Partnering & Consulting
Stakeholder Management
Project/Programme Management
Talent Management
Decision Making
Growth Mindset
Risk Management
Performance Management
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.