General Manager
Grade: RCS I
Location: Bristol – BS35 4DF
Contract Type: Permanent (Full-Time)
We’re now looking for a General Manager of our SWROC site, where you’ll lead high‑impact logistics operations, drive performance across transport and warehousing, and inspire teams to deliver excellence every day.
Typical Day
* Oversee all transport and warehouse operations across a multi‑user site, ensuring inbound, picking, and outbound processes meet service level agreements and customer expectations.
* Lead a team of Managers and site staff to deliver safe, efficient, and standardised logistics performance, driving continuous improvement and operational excellence.
* Monitor key performance indicators including inventory accuracy, employee attendance, overtime costs, and customer claims to optimise site profitability and service quality.
* Champion a Safety‑First culture by implementing Behavioural Based Safety programmes, conducting incident investigations, and ensuring compliance with health, safety, and security standards.
* Align resource planning with volume forecasts and seasonal fluctuations, while coaching and developing team leaders to meet performance goals and support succession planning.
Who the Role Would Suit
* Experience managing large‑scale logistics operations, with a strong understanding of transport and warehousing processes, and proven success handling multiple customers across different divisions.
* Demonstrated leadership in line management, including managing several reporting layers, driving team performance, and fostering a culture of accountability, safety, and continuous improvement.
* Strong commercial acumen and stakeholder management skills, with the ability to build and maintain customer relationships, influence outcomes, and negotiate effectively across all levels of the organisation.
* Skilled in strategic planning and project execution, with a hands‑on approach to leading change initiatives, deploying operational standards, and delivering measurable results.
* Brings a proactive, “can‑do” mindset with a passion for excellence, and the ability to lead others to deliver results—even without direct supervision—while balancing respect and results‑driven leadership.
* Holding an International CPC (Certificate of Professional Competence) would be a valuable asset, demonstrating a strong foundation in transport management and regulatory compliance.
Benefits
* Company Car or Car Allowance
* Free confidential 24/7 GP Service
* Hundreds of discounts (including Retail, Childcare, and Gym)
* Affordable loans & Enhanced Pension Scheme
* 24/7 employee support service with access to free counselling and more: https://supplychainjobs.dhl.com/jobs/our-benefits/
Who We Are
We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an Inclusive Workplace
At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.
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