Bookings and Admin Assistant
This is a key role working as part of our professional Conservation Education and Engagement team. Taking responsibility for delivering a consistent booking service for our educational programmes with schools, colleges and universities and our junior programme of weekend and holiday clubs.
As a Bookings & Admin Assistant you will:
* Deliver a high quality bookings service for education programmes via phone and email.
* Review and maintain the information available to stakeholders about our education programmes, ensuring that information is accurate.
* Complete pre and post visit administration tasks, including sharing booking confirmations, contacting schools to confirm final visit information and ensure required information is passed onto internal and external stakeholders.
* Provide support to the Education Admin Coordinator, carrying out delegated admin tasks to support the wider Conservation Education directorate.
The Package
* 20 hours per week, preferably worked 9:30am - 1:30pm Monday-Friday (there is an element of flexibility within core activity hours between 10am and 3pm so slightly earlier/later start times may be accommodated)
* Salary of £12,016.58 per annum based on 20 hours
* Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
* Cycle to work scheme
* Healthcare plan and employee assistance programme
* Discounted gym membership
* Discounts on cinema tickets, restaurants, high street shops and more via Perks
* Pension scheme with generous employer contributions up to 9%
Our Requirements
* Excellent verbal and written communication skills, demonstrated by experience of working within a customer-focused environment.
* Computer literate with extensive working knowledge of EPOS and IT systems, particularly Excel and other Microsoft products. Excellent organisational skills, attention to detail and able to work well under pressure in a busy environment.
* Strong interpersonal skills, with the ability to work effectively under own initiative and as part of a team.
* Experience working in a similar role or undertaking related tasks will be an advantage.
Please be aware that we reserve the right to close our vacancies earlier than the listed date if we have received a high level of applications. We recommend that if you do wish to be considered that you submit your application as promptly as possible as shortlisting and interviews may be taking place whilst the advert is live.
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