We're looking for a motivated and creative Retail and E-Commerce Marketing Associate to
join our in-store team at Your Perfume Warehouse.
This role combines retail customer service with e-commerce and digital marketing, all
managed from our store in Whitechapel. If you enjoy engaging with customers, creating
online content, and helping grow a fragrance business both in-store and online, we'd love to
hear from you.
No prior experience required, we provide full training We value motivation, creativity,
and a willingness to learn above all.
Key Responsibilities:
E-Commerce and Marketing (In-Store)
* Manage and update product listings on WooCommerce, eBay, and TikTok Shop
* Monitor stock levels and ensure product listings are accurate and up to date
* Check and respond to online customer queries via email, phone calls, and platform
* messages
* Navigate Royal Mail shipping process through Click and Drop
* Check Royal Mail invoices, keep track of claims, and call the Royal Mail business
* line for any issues
* Help the pack & process team during busy periods to ensure timely order fulfillment
* Create and upload engaging TikTok and social media videos to promote products and
* offers
* Assist with TikTok Ads and marketing campaigns to increase visibility and sales
* Design marketing content and visuals using Canva
* Create and schedule email campaigns using Brevo (Sendinblue)
* Attend team meetings to share ideas for improving sales, marketing, and customer
* engagement
Retail and Store Duties:
* Maintain a clean, organised, and welcoming shop floor
* Decorate and refresh the store for seasonal holidays, promotions, and events
* Engage with customers, handle transactions at the till, and provide product
* recommendations
* Learn about our wide range of perfume brands to help customers find the perfect
* scent
* Support colleagues, handle customer queries, and maintain a positive team
* atmosphere
* Communicate clearly and professionally with staff and customers
What We're Looking For:
* Motivated and eager to learn, no prior experience required
* Excellent communication skills and fluent spoken English
* Confident using WooCommerce, eBay, Canva, and social media platforms (training
* provided)
* Familiarity with TikTok Shop, TikTok Ads, and Brevo (Sendinblue) is a plus
* Able to navigate Royal Mail Click & Drop, check invoices, track claims, and resolve
* shipping issues
* Creative, reliable, and adaptable in a fast-paced environment
* Quick learner (we stock hundreds of perfume brands)
* Friendly, positive attitude and a team-player mindset
* Looking for a long-term role with growth potential
What We Offer:
* Part-time role (20 hours per week)
* Pay: Minimum wage (as we are a small business)
* Full training provided, no prior experience needed
* Friendly and supportive team environment
* Opportunities to develop new skills in marketing, e-commerce, and retail
* Hands-on experience across both online and in-store business operations
Job Types: Part-time, Permanent
Pay: £12.21 per hour
Expected hours: No more than 20 per week
Work Location: In person