Quick Snapshot:
Job Title:
Complex
Care Coordinator
Location: Brighouse, West Yorkshire
Salary:
Up to
25K
(+ On Call Payments
and Bonus
)
Contract:
Full-Time, Permanent
Are you looking for a rewarding job where you can make a difference to people's lives? Well then, being a
Complex
Care Coordinator might be the route for you!
Y
ou will play
a pivotal
role of scheduling and coordinating care visits to ensure our clients receive
the best quality c
are when they need it.
A little about us
We like to think of Routes as an incredible team of folk from all
walks of life
, working together with one thing in common: we all care about making a difference. And
that's
not just for our clients but for our workers too.
For the last 15 years at
Routes,
we
've
been
tak
ing
pride
in what we do: delivering
high standards
of care that puts people's wants and needs at the heart of it
,
and letting people live the way they choose in the comfort of their home
.
If this sounds like a
team
you'd
like to be part
of,
w
e're
already on to a winner. But how about we sweeten the deal a little more?
We want to help you flourish in your career - Routes gives you the tools, so you can focus on what truly matters: delivering
good care
to your community.
What does this mean?
Centralised support teams to
help
keep things running smoothly
in the background
. HR, Payroll, Quality and Marketing to name but a few.
Our
in-house recruitment team
to make sure you have the staff you need. We pride ourselves on recruiting our own people to deliver our services and
have
Zero Agency use.
Routes Academy
, which not only means
the team
is
highly trained, but both you
and
our healthcare
workers have opportunities to progress your careers and develop
We recently rolled out Digital Care Plans, making our operations more efficient
Speaking of digital - we also have our own friendly IT team on hand to help you with any IT struggles or needs
And of course, just a few extra little
perks
like...
Wellbeing and financial support with our Employee Assistance Program (EAP)
25 days holiday,
additional
bank holiday leave plus an extra day o
f
f for your birthday
Saving for future-you with our Pension Scheme
A competitive salary plus an attractive bonus package based on service performance
A fun, friendly and supportive workplace (we have many
great
personalities!)
So
what do you think? If
you're
interested in joining Routes as a
Complex
Care Coordinator
in Fazakerley for our Merseyside Hub,
here's
what
we're
looking for from you:
Someone passionate about putting people first
Organisational & time management skills
An u
understanding of CQC regulations
Superb
communication
skills, with the ability to
coordinate
a team
of healthcare workers
An NVQ in Health and Social Care would be a big bonus
Be willing to
participate
in on call duties
Your
typical day to day will include
:
Co-ordinating the delivery of care using our care scheduling system
Adapting to changes in schedules, including staff availability and new clients
Ensuring that healthcare workers attend staff meetings, supervisions, and training within CQC-required timescales.
Working together with your
S
ervice
Manag
er
and Complex Case Managers
to deliver a high-quality care service
Maintain
regular
clien
t contact, and ensure
person
centred
care
i
s
delivered to clients
.
Record all concerns, complaints, and compliments.
Manage on-call duties on a rotating basis
Th
is
could be the start of an incredible journey together, changing lives for people in our community. We look forward to hearing from you!
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