Surveyor (Property Management, Retail) - fixed term for 6-9 months
Join to apply for the Surveyor (Property Management, Retail) - fixed term for 6-9 months role at CBRE
Location: Flexible (Manchester, Leeds, Birmingham, Bristol)
Duration: Fixed-term for 6-9 months to cover parental leave
Job Title: Senior Surveyor/Associate Director – Retail Team, Property Management UK
About CBRE and The Team
CBRE enables its clients to focus on core business by managing their real estate with total efficiency and by maximising value. CBRE’s investment in people and technology has created a state-of-the-art property management service. Led by Mark Strong, the Retail Team is responsible for the management of large destination shopping centres.
* Manchester Arndale
* The Mall, Cribbs Causeway
The Role
To be part of the Retail Property Management Team in a client-focused role ensuring accurate and timely delivery of service and achievement of Key Performance Indicators within the department.
Key Responsibilities
* Ensure successful rent and service charge demands are raised accurately and on time
* Ensure credit control targets are met for rent and service charge collections, working with Property Management Accounts and credit control teams to achieve KPI targets
* Prepare client reports to correct specifications and issue on time
* Lead in client meetings, presenting confidently and providing clear recommendations
* Carry out day-to-day property management to ensure compliance with statutory liabilities; conduct property inspections and maintain the property data base
* Ensure compliance and escalate non-compliance issues
* Coordinate insurance valuations and recharges to tenants; manage insurance premiums
* Forecast, manage, report and bill turnover rents with site-based finance teams
* Prepare service charge budgets and reconciliations; monitor costs against budget and liaise with finance
* Handle service charge queries from tenants; maintain service charge apportionment and advise on alterations
* Manage dilapidations and vacant unit strategy; ensure EPC/compliance knowledge
* Manage rating matters, including rating liabilities and liaising with consultants
* Assist with letting, lease renewals and rent reviews as required; support landlord works and CPSE inquiries
* Manage tenant applications and respond to legal notices per lease obligations and statutory requirements
* Raise and collect management fees; monitor ad hoc fees
* Identify and escalate risks or improvements; manage voids and aged debt with PM Accounts
* Engage with client Portal and coordinate with FM team and software developers to meet client expectations
* Oversee turnover data collection and reporting of turnover rents to the client
Key Skills/Knowledge
* RICS qualification (desirable) with 3-5 years’ UK property management experience in retail/mixed-use
* Strong commercial acumen
* Ability to build relationships with client, team, occupiers and stakeholders
* Knowledge of service charge management and lease terms; CBRE procedures
* Understanding of lease structures, VAT, banking and credit control
* Experience with tenant applications and consent processes
* Proficient use of CBRE IT applications and ability to coordinate across teams
* Awareness of current retail property management legislation
* Ability to align with client investment objectives and cross-sell where appropriate
Person Specification
* Good interpersonal skills
* Ability to prioritise and coordinate tasks to meet deadlines
* Positive attitude toward routine tasks; accurate attention to detail
* Autonomous and team-oriented; confident and assertive when required
* Flexible, discrete, and capable of working across levels
* Team player with effective collaboration with colleagues and clients
Service Line: Advisory
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management
Note: This description reflects the key responsibilities and qualifications for the role and may be subject to change. EEO statements and other legally required notices remain in effect where applicable.
#J-18808-Ljbffr