Retail Store Manager – Irmo, SC
Consumer Cellular, Inc.
Job Summary The Retail Store Manager role requires meeting and exceeding client field expectations with overall store responsibility for store effectiveness and customer satisfaction. Retail Store Manager must have excellent customer service skills, the ability to identify, hire, train and manage talent, and the ability to lead and develop others. They must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps. This position will be responsible for managing both full and part-time Mobile Advisors.
The starting salary for this role is at least $71,400 per year (minimum) plus a monthly bonus. We believe in a life/work balance! This role leads a team for 40 hours a week (in-store) which provides the ability to spend the remainder of the week doing the things YOU love best.
Essential Functions
* Manages all aspects of in-store execution within assigned store, including staffing, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
* Establishes and maintains critical relationships with field leadership.
* Ensures and promotes strong relationships with the in-store team and field leadership to ensure communication continuity and adoption of all directives.
* Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching.
* Ensures employee satisfaction through progressive employee engagement.
* Interviews and hires high quality full and part time Sales Reps.
* Manages attrition through key performance indicators.
* Manages performance in store to achieve all sales and customer service objectives.
Supervisory or Management Responsibility
* Works collaboratively with field sales leadership to achieve all company objectives.
* Participates in regular field leadership meetings.
* Provides regular reports to field leadership.
* Participates in and completes all required sales training personally and ensures all employees in store are fully trained at all times.
* Provides feedback on current store performance, derives a plan of action for future progress, and ensures execution to that plan.
* Responsible for all hiring, training, and performance management of employees within store.
* Makes all store-level hiring and termination decisions in collaboration with HR.
* Directly coaches and trains sales representatives within the store.
Minimum Education and/or Experience
* High School Diploma required.
* 3–5 years of training, sales, account management, or related experience, and 2+ years of retail management experience required in the wireless industry.
Required Skills
* Specialty Retail management experience required.
* Proven record as a leader and store manager.
* Excellent communication skills both verbal and written.
* High level of business acumen.
* Proven ability to train and develop subordinates.
* Flexibility to work weekends and travel when required.
* Proven self-starter.
* Ability to incent and drive Sales Representatives to perform and deliver client expectations.
* Must be proficient in all MS Office suite of products: Word, Excel, PowerPoint.
Additional Job Requirements
* Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
* Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.
About Consumer Cellular
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies.
Pay & Benefits
Minimum Salary: $71,400
Maximum Salary: $100,800
* Competitive base pay with potential for shift differential, overtime and bonus pay
* Medical insurance (98% company-paid for full‑time employee only coverage)
* Dental and Vision insurance (100% company-paid for full‑time employee only coverage)
* 401(k) company match of 100% up to 6% of your pay
* Discounted Consumer Cellular wireless phone plan for employees
* Paid Time Off (PTO) available following a 30-day waiting period
* 6 company-paid holidays plus 16 hours of floating holiday accrual per year
* Flexible Spending Accounts (FSA) for health care and dependent care expenses
* Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
* Long-Term Disability insurance (100% company-paid)
* Employee Assistance Program (100% company-paid)
* Education reimbursement
* Employee rewards program
* Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.
Pre-Employment Requirements
Background check and drug screen required.
Primary Location
United States – South Carolina – Irmo
Job Details
Job: Retail Management
Schedule: Full‑time
Travel: No
Job Posting: Nov 19, 2025
Unposting Date: Nov 25, 2025
Seniority Level, Employment Type, Job Function
* Seniority Level: Mid‑Senior level
* Employment Type: Full‑time
* Job Function: Sales and Business Development
* Industries: Telecommunications
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