An exciting substantive opportunity has arisen for a full-time Band 5 Transformation Project Support Officer within CLCH’s Outer Northwest Division Transformation Team.
We are looking for a highly motivated and organised individual to join our dynamic Transformation Team, supporting a range of projects aimed at improving patient care, service efficiency, and staff experience across the Outer Northwest Division. The post holder will play a key role in coordinating project activities, maintaining documentation, analysing data, and providing administrative and operational support to ensure the successful delivery of transformation initiatives.
The ideal candidate will have excellent communication and organisational skills, experience in project support or service improvement, and the ability to work collaboratively with colleagues across different disciplines and services. This is a fantastic opportunity to develop your project management skills and contribute to meaningful change within Central London Community Healthcare NHS Trust.
The team are responsible for delivery of the Division’s Transformation programme (including linking with central transformation and system wide transformation) and supporting several priority initiatives and ensuring that our projects are governed and managed appropriately.
This position has an immediate start date (or as negotiated) as a permanent contract.
Just as we care about our patients’ well-being, we care about yours!
Benefits
* A comprehensive induction into the community service followed by a local induction to introduce you to the role
* Car lease scheme (only available for Band 5 and up)
* Flexible working options
* Annual travel card loan
* Training, support and development in your career
To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Responsibilities
1. Work closely with the transformation reporting function to manage reporting expectations and deadlines and guide members of the programme on requirements.
2. Work closely with a range of stakeholders to disseminate complex, sensitive or contentious information.
3. Lead on scheduling, administration and noting of a range of project meetings.
4. Establish and maintain positive interpersonal relationships with other staff members characterised by Trust, mutual respect, and open, honest communication.
5. Ensuring projects are sharply focused and essential communications with key stakeholders are actively managed.
6. Deputise on behalf of the Project Managers when appropriate.
7. The role will demand frequent face to face, written, verbal and electronic communications with a range of executive directors, senior managers, programme leads, finance managers and other key stakeholders.
8. Be able to recognise where outcomes are not optimum and communicate or escalated to project managers as appropriate.
9. Monitor benefits and RAIDs (Risks, Assumptions, Issues and Dependencies) and manage consolidation with the overall programme master logs.
10. Provide project support to project managers on preparing status reports, managing RAID logs and follow up on outstanding actions.
11. Assist the programme manager and projects leads on the development of Project Initiation Documents (PIDs) and other essential project documentation and collate information as necessary.
12. Provide a monitoring and control service and generate various reports to ensure programme information is effectively analysed, communicated, escalated and mitigated to minimise potential impacts.
13. Work closely with project managers to formulate robust project plans ensuring that contingency planning is considered to manage slippages.
14. In conjunction with the project managers, develop and update the programme plan ensuring all individual project plans are collaborated and that dependencies on the programme delivery are identified and monitored.
15. Monitor and track progress of milestones and programme plans and elevate any deviation and slippages from the baseline plan.
16. Participate in transformation team reporting function health check reviews and follow up actions with key stakeholders.
17. Responsible to assist project managers in preparing change request forms and liaising with the transformation team reporting functions to progress updates.
18. Responsible for the document management repository for the programme ensuring the standard conventions and version controls are put into practice and project documentation is stored electronically in an accessible, systematic and consistent manner in line with transformation team reporting function policy.
19. Manage email communication with the project managers and resolve queries on a day to day basis.
20. Responsible to submit key documentation and reports within a timely manner.
21. Provide administrative support to the programme and project managers including organising meetings and workshops, agenda preparation, paper collation and distribution.
22. Scribe at the programme and working groups, task and finish groups and coordinate follow up actions and circulate actions points and minutes.
23. Take positive action in all areas of work and ensure that the project managers are well versed with the course of action taken.
24. Liaise with project managers on submissions of reports and necessary of materials for working group meetings and RAIDs monitoring.
25. To feedback on improving the service provision and work of the transformation team.
Application Deadline
This advert closes on Thursday 23 Oct 2025
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