Sutton Auto Factors is a leading supplier of automotive parts and accessories, providing exceptional service to trade and retail customers across the region. As our business continues to grow, we are looking for a Customer Service Executive to join our busy call centre team in Bulwell. This is an excellent opportunity for someone who enjoys speaking with customers, thrives in a fast-paced environment and takes pride in delivering outstanding service. The Role As a Customer Service Executive, you will be the first point of contact for customers calling into the business. You will handle incoming enquiries, process orders, arrange same-day deliveries where required and ensure customers receive a professional and efficient service at all times. The role requires excellent communication skills, strong attention to detail and the ability to remain calm and organised during busy periods. Key Responsibilities * Answer incoming customer calls in a professional and friendly manner. * Process customer orders accurately and efficiently. * Arrange and coordinate same-day delivery requests. * Take card payments securely over the telephone. * Provide customers with product availability and order updates. * Resolve customer queries and escalate issues where necessary. * Liaise with internal departments to ensure orders are fulfilled accurately and on time. * Maintain accurate customer records and order informa...