Job Description
Customer Service Representative - Dayshift
Northwich | Full-time, Fully on site | 2 pm - 10 pm | NO WEEKENDS!
Are you looking to build a career within tech? Start now!
Are you passionate about delivering top-tier customer service in a fast-paced environment? Do you thrive on solving problems, supporting users, and collaborating with technical teams? Join an established yet growing tech-driven company as our Customer Service Representative (CoE) and be the first point of contact for customer inquiries!
What You’ll Be Doing:
* Act as the go-to contact for customer questions, requests, and basic troubleshooting via phone, email, or chat
* Accurately log, track, and escalate issues in line with internal workflows and SLAs
* Work closely with cross-functional teams (including technical support and service delivery) to ensure smooth issue resolution
* Maintain a high standard of professionalism, empathy, and efficiency in every interaction
* Support continuous improvement by identifying trends and suggesting process enhancements
What We’re Looking For:
* 1+ years of customer support or service experience
* Strong written and verbal communication skills (English)
* Experience using ticketing tools and CRMs
* Tech-savvy with a willingness to learn new systems and solutions
* Flexible to work shifts and collaborate in a team-first environment
Nice to Have:
* Certifications like ITIL Foundation or Customer Service Excellence
* Experience in cloud infrastructure or enterprise IT support
Why Join Us?
You'll be part of a tight-knit, customer-obsessed team at the heart of a tech-led organisation. We value teamwork, innovation, and accountability, and we’re committed to helping you grow within a supportive and inclusive environment.
Ready to apply or want to learn more? Drop us a message or apply directly via LinkedIn.
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