A rare and exciting opportunity has arisen for a Resident Liaison Officer to join a long established and highly successful business. Our client is a leading principal contractor specialising in cladding remediation, delivering high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout London and the wider Southeast. Communication being key in the delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company. Resident Liaison Officer Key Responsibilities: • Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the our team. • Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised. • Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach. • Maintain our customer service processes and systems as relevant for the site and residents. • Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with our policies. • Provision of outstanding and closed Customer Service issues to the Assis...