Overview
Customer Service, Personal Banker - 12 Month Fixed Term Contract | NatWest, Worthing, United Kingdom.
Responsibilities
* You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
* Proactively find ways to continually enhance our customer banking experience
* Participate in training and achieve a Foundation Certificate in Responsible Banking
* Role is a 12-month fixed-term contract
Note: This job does not meet Skilled Worker visa sponsorship requirements.
* As the first point of contact in our branches, you’ll provide outstanding service in every interaction with high accuracy to deliver a seamless and positive customer experience
* Day-to-day responsibilities include proactive conversations, understanding customer needs and assisting with banking requests
* Completing general banking requests such as payments, balance enquiries and transfers
* Helping customers understand the different ways to bank with us and the range of services we offer
* Identifying opportunities to help customers with simple financial products and collaborating with other teams to provide a seamless experience
Qualifications
* A passion for customer service and strong attention to detail
* The ability to thrive under pressure and continuously improve service while meeting personal and branch goals
* Strong interpersonal skills and the ability to work well as part of a team
* Commitment to developing new skills and taking on additional responsibilities
Working pattern
You’ll be flexible in terms of hours, typically working 9am–5pm, Monday to Friday with rotational Saturdays and some bank holidays. Part-time hours will be considered, provided you can commit to a minimum of four days a week and two weekends a month.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Banking
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