Overview
Hafren Security Fasteners are market leaders in the supply of tamper-resistant fasteners and security fixings. From our headquarters in Newtown, we serve customers across the UK and globally, delivering exceptional service and world-class security solutions. We are now looking for a dedicated UK Customer Service Support team member to join us.
The Role
As part of our Sales and Customer Service team, you’ll be the first point of contact for customers — ensuring enquiries, orders, and account management are handled quickly, accurately, and with the highest standard of service.
Responsibilities
* Handle inbound calls, emails, and enquiries with a helpful and professional approach
* Process customer orders accurately and on time
* Support account managers with updates, reports, and customer onboarding
* Manage returns, credits, and special orders fairly and efficiently
* Maintain accurate CRM records and track customer interactions
* Provide proactive support and advice to customers regarding deliveries, re-bookings, and product queries
* Report daily sales, returns, and discrepancies, ensuring accurate data and fair resolutions
What We’re Looking For
* Excellent communication skills and a customer-first mindset
* Strong organisational and administrative abilities
* Attention to detail with a focus on accuracy and efficiency
* Ability to manage multiple tasks, priorities, and deadlines
* Previous experience in a customer service, order processing, or sales support role (desirable but not essential)
* A proactive approach to problem-solving and a positive team attitude
Why Join Hafren Security Fasteners?
* Competitive salary of £25,000 – £30,000 DOE
* Work with a dynamic, growing company at the forefront of the security fastener industry
* Friendly and supportive team environment
* Opportunities for training and development
* Modern Newtown offices with free parking
How to Apply
If you’re ready to bring your energy, organisation, and customer-care skills to Hafren Security Fasteners, we’d love to hear from you.
Job Type: Full-time, Permanent
Requirements
* Location: Newtown, Wales, United Kingdom (on-site)
* Industry: Industrial Machinery Manufacturing
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