Razorblue Role
We are looking for an Account Manager to join our growing team of tech people. Your responsibilities will include:
Sales (50%)
* Consult with Purchasing Team to provide quotations for services within defined product/service and price ranges.
* Produce contracts for services, liaising with legal functions where required.
* Identify and grow opportunities and collaborate to ensure growth attainment in line with defined targets.
* Complete key vendor pre‑sales certifications.
* Ensure all sales opportunities are logged in CRM and kept up to date.
* Attend networking events, webinars, seminars and exhibitions as required.
* Attend internal sales meetings.
Client Relationship Management (45%)
* Manage and maintain relationships with assigned clients.
* Act as the lead point of contact for all matters specific to your customers.
* Build and maintain strong, long‑lasting relationships with multiple client stakeholders.
* Hold regular reviews with clients in accordance with the Account Management Procedure, including on‑site visits when necessary.
* Plan, document and present IT strategies for each client, highlighting key recommendations.
* Cover for other Account Managers during leave or sickness.
* Complete required administrative work.
* Discuss complex technical requirements with clients competently.
* Ensure timely and successful delivery of solutions per customer needs and objectives.
* Liaise with technical teams to design and develop tailored IT solutions that meet client needs.
* Provide feedback to technical teams based on client needs, aiding continuous improvement of solutions.
Project Management (5%)
* Prepare informative project handovers to the Implementation team.
Requirements
* Full clean UK driving licence.
* Strong communication, presentation, and relationship‑building skills.
* Excellent time management, organising skills, and attention to detail.
* Adaptable and proactive approach to evolving client needs.
* Proficiency with Microsoft Office suite.
* Ability to handle technical product information.
* Excellent proven IT background, ideally with a Microsoft Partner/Managed Service Provider.
* Ability to persuade, influence and negotiate effectively at all levels.
* Well‑versed in managing a busy workload and meeting deadlines.
* Excellent conversational fluency in English to explain complex technical issues.
Benefits
* Base salary £32,000‑£36,000 per annum, depending on skills and knowledge.
* Commission package.
* Hybrid working policy after probation, split time between office and home.
* Flexible working to suit work‑life fit.
* 25 days holiday per annum + public holidays, plus option to purchase 10 more.
* Birthday off.
* £2,000 referral scheme bonus.
* Enhanced maternity, paternity, adoption, and baby bonus.
* Fully funded training and accreditations.
* Two paid charity volunteering days per year.
* Discounted broadband.
* Life insurance.
* Private health insurance with Vitality Health.
* Quarterly team social fund.
* Cycle to work scheme.
* Partnership with Currys to provide latest tech toys.
* Eco‑friendly electric car through EV scheme.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments to participate in the application or interview process, please let us know.
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