Every exceptional customer moment starts with our people. At Phase Eight, we’re more than just a fashion destination – we’re here to empower confidence through every outfit. We’re looking for a people-first Store Manager to lead our outlet store in Watford. If you're someone who thrives on building strong teams, loves making customers feel incredible, and can turn big ideas into real results, this is your moment What you'll do Lead from the front – creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience. Drive success – keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store. Coach with care – developing a diverse, happy team that grows in confidence and capability every day. Champion People – encouraging your team to bring their full selves to work and helping them thrive in their own way. Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic w Who you'll be A natural motivator with a positive mindset who knows how to get the best from people. Experienced in leading high-performing retail teams. Confident, calm under pressure, and great at making decisions that put both people and performance first. Someone who lives and breathes customer service, loves being on the shopfloor, and thrives in a fast-paced environment. Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement. What's in it for you? It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include: A free clothing allowance to wear what you love, your way 70% staff discount – yes, really! Enhanced Maternity package 24/7 virtual GP service Wellbeing and financial support tools