About Us
London Marathon Events (part of the London Marathon Group) works to inspire, champion and increase activity in all ages, abilities and demographics. We do this through our successful event portfolio (which includes the TCS London Marathon and TCS Mini London Marathon, Brighton Marathon, The Big Half, Vitality London 10,000, Vitality Westminster Mile, Standard Chartered Great City Race and Swim Serpentine), through our extensive outreach programmes working with schools and community groups in London and across the UK and through our network of wholly owned or partially owned companies, such as Maverick, Run 4 Wales, Loch Ness Marathon Ltd, Caledonian Concepts, Athletic Ventures and Friday Night Lights.
Our events raise millions for charities every year to improve the lives of individuals and communities and we passionately believe in the power of sport.
Our values are integral to who we are, how we work and what we do:
* Impact – together we create positive change
* Innovate – together we enable new ideas
* Everyone – together we champion inclusivity
* Customer first – together we go the extra mile for all
Diversity, inclusion and wellbeing are at the heart of everything we do, and we want to ensure they are at the heart of our company. We strongly value diversity within our workforce and recognise that different people bring different perspectives, lived experience, ideas and culture to the company. This difference brings with it great strengths, including diversity of thought.
The Senior Production Manager will lead on production delivery and planning, across all aspects of LME's event portfolio. Working closely with the Senior Event Experience Managers across a range of company-wide functional areas to plan, manage and co-ordinate multiple tasks and resources to ensure the safe and successful delivery of our events.
This role reports into a Senior Event Experience Manager. They will be required to lead and work within several different Event Project Teams with the potential for parallel workstreams across a range of Event Projects including TCS London Marathon. This role will act as the Operational Lead for larger events at London Marathon Events, which could include Brighton Marathon Weekend, T100 Triathlon, The Big Half, Vitality 10,000 and the Royal Parks Half Marathon Weekend.
When acting in the role of Operational Lead they will be responsible for all operational aspects of the event delivery and the participant experience as measured by NPS/Good/Excellent scores. They will also be responsible for keeping the operational element of the event within the event budget expenditure. They will have a background in managing high-risk, large footprint events and will have had strategic planning and multi-event oversight as part of previous roles.
Responsible for the following customer groups: Stakeholders, Participants, Spectators, Children and Young People, Vulnerable Adults, Disabled Participants, Elites and Broadcast. Understanding and demonstratable examples of working with these customer groups would be an advantage. Client management is likely to be part of the role so an understanding of the complexities that comes with working as an agency is also useful.
Key Responsibilities
* Work closely with the Event Lead or Operational Lead regarding event aims
* Agreeing the capacity of event with Event Lead and CEO to determine number of entries, crowd flows and management
* Lead on the production of detailed planning documentation and CAD/Iventis plans of the routes & venues.
* Lead the Start, Route and Finish Managers to develop production schedules for the technical delivery of the event.
* Ensuring that planning applications and licenses are obtained as well as agreeing and communicating the event date, location and start time with relevant stakeholders
* Working with the traffic management team to ensure that the TM plans and HVM planning is suitable and the road closure times agreed are achieved
* Liaise with the festival & activations team to ensure they can develop and deliver creative event concepts for the events for route and venue as well as bringing the sponsors activations and the charity cheer zones to life
* Ensure that the logistics team are fully briefed and supported for the delivery of all logistical elements of the event
* As a delivery partner, work with other departments to deliver activation, hospitality and inclusion initiatives across the event
* Ensure that the freelancers, casual staff, volunteers are recruited by the workforce team and are fully briefed
* Managing contracts with suppliers alongside the procurement team in line with wider financial strategy and targets
* Working with Health and Safety contractors for public, staff and participant safety and for the Event Safety Management Plan working closely with the Event Safety Team to ensure that it is consistent with LME guidelines as well as presenting it to the SAG and ensuring the compliance happens on site.
* Creating contingency and Crowd Management Plans for the events
* Ensure that a continual circle of improvement is adopted and delivered and that debriefs are implemented efficiently.
* Ensure branding delivery plan is optimised with close working relationships with the Commercial team.
Required Skills
* Experience of a senior level production management role for a complex event of 10,000 people or more
* Proven production management skills in mass participation events
* Leadership training at management level
* Experience line-managing or mentoring junior employees
* Direct management of large complex builds
* An understanding of technical production on a wide range of complex events
* Confident and able to work autonomously
* Stakeholder management at senior levels and ability to build strong working relationships with suppliers and stakeholders
* High resilience and performance under pressure in lead up to events
* Very positive and enthusiastic attitude as a team member
* Highly organised, with a broad skill set and a creative thinker, who can multitask.
Required Experience
Essential
* Experience with managing budgets and negotiating contracts
* Work within a large temporary team environment during the event delivery phase
* Knowledge of Crowd Management and extensive event time experience
* Experience with Health and Safety principles
* A working knowledge of CDM regulations
* Experience in using project management software
Desired
* NEBOSH managing safely qualification
* Level 4 crowd dynamics qualification